Pearson is committed to the principles of employment equity and in accordance with our Employment Equity goals and plan; preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act and subsequent amendments thereto.
Role summary:
The Receptionist/Office Support will provide efficient frontline support as well as support on Facilities and Sales related tasks.
Reporting into: Regional Facilities Lead
Key Responsibilities
Reception
- Provide professional frontline support, ensuring that all internal and external stakeholders are assisted and attended to
- Ensuring all stakeholders sign the register in line with Health & Safety requirements
- Administrate the parcel and mail collection process, including the associated register
- Acknowledge receipt of mail and parcels and ensure prompt circulation
- Telephone lists to be reviewed and updated at regular intervals
- Notify company personnel of visitor/s arrival and ensure their details are recorded within the visitors register
- Venue/meeting room booking and management
- General administration as and when required
- Take ownership of the receptionist function by reviewing procedures, and implementing best practice where required for continuous improvement
- Will be required at times (ad-hoc) work on Saturdays and some evenings based on company events (overtime pay applicable)
Facilities Support
- Support to the Regional Facilities Lead as and when required on the following;
- Interact with cleaning staff to ensure clean and hygienic facilities
- Other Facilities responsibilities when then need arises
- Ensure that security and risk mitigation guidelines are enforced e.g. access control
Sales Support
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- Work collaboratively, innovatively and supportively of peers in the Direct Delivery Sales team and colleagues across the service lines to drive excellence and profitable revenue growth
- Provide administrative support in an efficient manner
- Build a deep understanding of the business processes, understanding the rationale and business benefit behind each process
- Keep up to date with any communications or training
- Input data into CRM
- Make travel arrangements, organizing events/engagements, managing appointments or calendars, making reservations, placing orders, answering/returning calls, and many other similar administrative, clerical and support duties.
Core competencies
- Ability to demonstrate a practical knowledge of basic administrative duties.
- Act in a proactive and solution focused manner to solve challenges.
- Strong interpersonal skills.
- Ability to demonstrate a good understanding of all frontline duties and the use of the associated technology.
- Ability to act in an assertive manner, security and safety conscious.
- Exacting attention to detail
- Ability to acquire sound product knowledge
- Ability to learn new systems quickly
- Ability to work accurately and remain composed under pressure
- Good planning and personal organization competencies including the ability to prioritize effectively
- Reliable, consistent work pace
Leadership competencies
Leading self
- Always learning: Welcomes new ways of doing things. Acts on feedback to assess strengths and weaknesses.
- Courageous: Asserts opinions on issues. Is willing to make decisions even when there is ambiguity or uncertainty. Recognizes conflict and names the issues.
- Ethical: Is guided by a clear moral compass to act with integrity and fairness; treats people honestly and with compassion regardless of level, personality or background. Identifies and escalates ethical issues. Follows through on commitments.
Leading the business
- Customer focused: Identifies and responds to customer requirements, expectations and needs. Encourages feedback from customers to continually improve products and services in line with the brand. Aims to exceed customer expectations.
- Innovative: Generates innovative ideas and solutions to problems. Finds ways to extend and apply innovative ideas to enhance business results.
Leading others
- Develop: Offers others support and help, and willingly shares own knowledge and expertise. Owns their development and encourages a two way process with whom they report to. Offers helpful suggestions to support others’ development.
- Inspirational: Projects a positive image and serves as a role model for other’s performance. Is flexible across a wide range of situations. Demonstrates energy and a sense of ownership and commitment to the organization.
- Relationship-builder: Actively collaborates with others, within and across groups around the world. Appropriately involves others in decisions and plans that affect them. Listens carefully and attentively to others’ opinions and ideas.
- Makes it happen: Takes personal responsibility to make decisions and take action. Works hard to achieve goals that support strategic priorities.
**Qualifications**
Qualification:
Matric. Office management qualification preferred
Experience: 3-5 related work experience
Proficient in Microsoft and preferably on Google suite
Pearson is committed to the principles of employment equity and in accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act and subsequent amendments thereto.
**Primary Location: ** ZA-ZA-East London
**Work Locations: ** ZA-East London-12 Stewart 12 East London 5241
**Job: ** Office Support
**Organization: ** Growth
**Employee Status: ** Regular Employee
**Job Type: ** Standard
**Shift: ** Day Job
**Job Posting: ** Apr 1, 2019
**Job Unposting: ** Apr 7, 2019
**Schedule: ** Full-time Regular
**Req ID: ** 1903993
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Apply here!