Receptionist E, Maseru

October 17, 2019

4117

Take pride in what we do and our contributions to our organisation.
In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
Embrace the concept of Botho with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.

Receive visitors to the organization, determining their needs and directing them accordingly.

There are no additional requirements associated with this vacancy.

Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals.
Ensure all communications with clients are professional, resulting in compliments.
Resolve all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Comply with governance in terms of legislative and audit requirements.
Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
Manage own development to increase own competencies.

Closing date: 20 October 2019