CATHOLIC RELIEF SERVICES LESOTHO
RECEPTIONIST
REPORTS TO: SENIOR ADMINISTRATION OFFICER
CONTRACT DURATION: 24 MONTHS
About Catholic Relief Services (CRS):
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.
In Lesotho, CRS plans and coordinates programs in three of Lesotho’s four dioceses, bringing public and private sectors together for community-based development. Our programs involve partnerships with stakeholders such as the Government of Lesotho, local non-government organizations (NGOs), international NGOs, public- and private-sector partners, and Church partners. Our current work in Lesotho focuses on livelihoods, climate change and natural resource management, emergency response, education, microfinance, HIV, and information and communications technology for development.
Job Summary:
You will provide service in the day-to-day delivery of responsive, effective, and efficient administrative activities in support of the Catholic Relief Services (CRS) mission to serve the poor and vulnerable. You will provide consistent and high-quality service and contribute to the proper stewardship of resources to help ensure operational effectiveness in support of high-quality programming.
Roles and responsibilities:
- Facilitate communication with all units of the organization and external stakeholders as relevant. Send/receive and distribute all incoming and outgoing mail/faxes/letters/documents.
- Provide specialized administrative transactions and processes (e.g., translate, type, proofread, and/or format documents; record and transcribe meeting minutes; draft simple correspondence messages).
- Prepare transactional documents in support of general operations processes and support coordination of transaction processing (e.g., payment requests, travel authorizations, travel advances, visas, etc.).
- Compile data and perform data entry and data verification in relation to general administration processes (e.g., various contact lists, staff attendance reports, Vehicle Log Sheets review, visitors’ welcome packages, etc.).
- Support travel and logistics arrangements for staff and visitors. Schedule and coordinate appointments. Provide logistical and communication support to event planning activities.
- Support implementation of property management processes, such as property receipt and distribution, property labeling, physical counts, etc.
Preferred qualifications and experience
- High School diploma required. Professional diploma/Certificate or courses in Administration preferred.
- Two years experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO is a plus.
- Additional education may substitute for some experience.
- Experience with typing/word processing, data entry into online databases and forms, and working with various office equipment.
- Experience in MS Office packages (Excel, Word, PowerPoint, Visio) and information management systems. Proficient in Word.
Required Languages – Fluent in both English and Sesotho
Travel – Must be willing and able to travel up to 5%.
Knowledge, Skills, and Abilities
- Good time management skills with the ability to work on multiple tasks.
- Strong customer service orientation with good communication and interpersonal skills
- Proactive, resourceful, solutions-oriented, and results-oriented.
Agency REDI Competencies (for all CRS Staff):
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and are used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust – Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually look for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
Supervisory Responsibilities (None)
Key Working Relationships:
Internal: Staff
External: Visitors
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.
CRS is an Equal Opportunity Employer
Submission:
Please note that the position is only open to applicants who are Citizens of Lesotho. Interested candidates should submit a CV, cover letter, and certified copies of academic qualifications, no later than 16 August 2023 at 17:00 by email to [email protected] with the subject line: RECEPTIONIST. APPLICANTS WILL NOT BE CONSIDERED IF THE SUBJECT LINE DOES NOT INDICATE THE POSITION. HARD-COPY APPLICATIONS WILL NOT BE ACCEPTED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Please be advised that CRS requires its employees to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, all successful candidates will be subject to a comprehensive background check, and their personal/professional references will be required to evaluate their behaviors related to the above safeguarding-related topics.