RECEPTIONIST
Afriski Mountain Resort invites applications from suitably qualified candidates for the position of Receptionist at its site at Mahlasela Pass.
The Receptionist plays a key role in delivering exceptional guest experiences by managing reservations, coordinating guest requests, maintaining accurate records, and supporting seamless communication across departments.
Job Responsibilities
You will:
• Check availability and rates, send and follow up on quotations, and capture bookings on Innkeeper
• Distribute information regarding special guest requests, booked activities, and housekeeping requirements to all departments
• Timely report and log maintenance and housekeeping issues on Innkeeper
• Exceed guest expectations and create memorable experiences, ensuring customer needs are met and achieving zero negative guest reviews
• Maintain accurate financial and administrative records
• Apply strong marketing skills, including cross‑selling and up‑selling across the full range of Afriski offerings
Essential Skills
• Multicultural communication skills with flexibility and adaptability
• Business administration and financial literacy
• Computer literacy, including Microsoft Office, Google Workspace, Canva, and virtual meeting platforms
• Knowledge and competency in all reception duties
• Knowledge of Lesotho dynamics, with the ability to access relevant decision‑makers and set up meetings with Afriski management
Requirements
• Willingness and ability to live at the resort and work in harsh weather conditions
• Ability to multitask, meet deadlines, and work overtime when required
• Ability to maintain company and client confidentiality, safety, and security
• Capability to empower colleagues, proactively identify risks, alert the General Manager, and recommend precautionary actions
• Honest, reliable, conscientious, responsible, and disciplined, with the ability to maintain high reception team morale
• Steadfast and resilient; able to withstand intimidation and manipulation
• Proactive in reporting issues before they escalate
• Strong attention to detail