Afriski Mountain Resort invites applications from suitably qualified candidates for the Receptionist positions of Snow and Lift Operators at its Site at Mahlasela Pass.
You will:
- Check availability and rates, sending and following up on quotes, and capturing bookings on Innkeeper.
- Distribute information regarding special guests requests, booked activities and housekeeping requests to all departments.
- Timely report and log maintenance and housekeeping issues on Innkeeper.
- Exceed the guest expectations and create a memorable experience. Ensuring that customer needs are satisfied- resulting in zero bad guest reviews.
- Maintain accurate financial and administration records.
- Use Strong Marketing skills and cross selling/upselling of the entire spectrum of Afriski offerings.
Requirements:
- Able and willing to live at the resort in harsh weather conditions.
- Ability to multi-task and to meet deadlines. Willing to work overtime when required.
- Able to maintain company and client confidentiality, safety and security.
- Empowering colleagues to provide an ecosystem for change, alert GM of possible risks, and be proactive to put precautionary actions in place.
- Honest, reliable, conscientious, responsible, disciplined and able to keep the reception team’s morale high at all times.
- Steadfast and unwavering; not to give in to intimidation and manipulation.
- Pro- active and reporting before things go wrong .
- Attention to detail.
Essential Skills
- Multicultural communication ability. Flexible and adaptive.
- Business administration and financial literacy
- Computer literacy and knowledge of Microsoft office, Google Workspace, Canva and virtual meetings
- Knowledge and competencies of all reception duties
- Knowledge of Lesotho dynamics. Ability to access the right decision makers and set up meetings with Afriski management