AfriSki
Receptionist
We are looking for a charismatic, well spoken, reliable, energetic, professionally presented, experienced, problem solver as receptionist to join the front office team at Afriski Mountain Resort. You will engage with guests daily and be responsible to satisfy their needs. We hope you are ready to bring in some new energy into the reception at Afriski excite the guests!
Salary: +/- LSL 3200
Area: Afriski Mountain Resort, Butha-Buthe, Lesotho
Education and Experience:
– Grade 12/ Matric Certificate
– 1 Years’ experience as a receptionist
Responsibilities:
– Checking availability and rates, sending, and following up on quotes, and capturing bookings on eZee.
– Strong Marketing skills and cross selling/upselling of the entire spectrum of Afriski offerings.
– Distributing information regarding special guests’ requests, booked activities and housekeeping requests to all departments
– Timely reporting and logging of maintenance and housekeeping issues.
– Exceed the guest expectations and create a memorable experience. Ensuring that customer needs are satisfied- resulting in zero bad guest reviews.
– Maintain accurate financial and administration records
Personal Attributes:
– Attention to detail
– Excellent clear verbal and written communication skills in English.
– Be able to work under pressure and deal with high stress situations.
– Must be hard working and punctual.
– Good at multitasking.
– Honest, reliable, conscientious, responsible, disciplined and able to keep the reception team’s morale high at all times.
– Steadfast and unwavering; not to give in to intimidation and manipulation.
– Ability to learn to use job related equipment within set time frames. Problem solver and quick adaption to systems.
– Able to listen, understand and carry out work instructions correctly and on time. Respectful to the reporting structure
– Able and willing to live at the resort.
– Able and willing to work long hours.
To apply:
Record yourself (either using a video or voice clip) checking in a guest.
Please send your video or voice clip, CV and Supporting Documents to:
[email protected]. Use the reference: Reception – Your Name and Surname