THABENG HOTEL
𝗥𝗲𝗰𝗲𝗶𝗽𝘁𝗶𝗼𝗻𝗶𝘀𝘁
𝐑𝐞𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐢𝐬𝐭’𝐬 𝐣𝐨𝐛 𝐝𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬:
Greeting and checking in guests, handling reservations and payments, and managing inquiries. They are also responsible for assisting guests with requests, coordinating with other staff, resolving complaints, and performing general administrative tasks like answering phones and managing correspondence. A clean and organized front desk area is also part of their duties.
𝐂𝐎𝐑𝐄 𝐃𝐔𝐓𝐈𝐄𝐒 𝐀𝐍𝐃 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒:
Guest Services:
• Greet guests warmly and assist with check-in and check-out processes.
• Provide information about hotel/restaurant services, amenities, and local attractions.
• Address guest requests, complaints, and inquiries in a professional and courteous manner.
• Handle special requests, such as making restaurant or transportation reservations.
Reservations and Payments:
• Manage room and restaurant reservations, including modifications and cancellations.
• Process guest payments, handle cash, and manage billing inquiries.
• Maintain accurate records of guest charges and payments.
Administrative and Office Tasks:
• Answer incoming telephone calls and forward them tothe appropriate departments or take messages.
• Perform data entry and maintain guest records.
• Handle general office duties like filing, photocopying, and managing mail.
• Ensure the front desk and reception area are clean, tidy, and well-maintained.
Coordination and Communication:
• Liaise with other departments, such as housekeeping, to ensure quest needs are met.
• Relay messages between guests and staff.
𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒:
Skills and qualities:
• Exceptional customer service and interpersonal sills.
• Strong verbal and written communication skills, including a good telephone manner.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• A professional and friendly demeanor, with a smart appearance.
• Problem-solving and conflict resolution skills.
Education and experience:
• A diploma or equivalent is required.
• Relevant work experience in receiption /customer service / Personal secretarian or a related field.
Technical skills:
• Proficiency in computer systems and Microsoft Office suite.
• Ability to learn and use hotel management software for reservations and billing.
𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘:
Applications should be submitted to [email protected] on or before Tuesday, 30th September at 1700hrs