Quality Assurance Manager

• Location: Remote Worldwide
• Category: Operations
• Job Type: Full-Time

Job Desc:

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

About the Quality Assurance Manager position

Position type: Full-time
Location: Remote job (America, Europe, Middle East, Australia, and Asia)
Reports to: CEO

Day Translations is announcing its career opening for the position of Quality Assurance Manager. We are seeking a hard-working creative innovator who can work closely with our operations department and our project managers with the objective of creating a quality-driven culture that ensures accountability in every activity. The successful candidate is a good communicator who can work well with all our departments and in a multicultural team. An ideal candidate has experience working in the language service provider industry, but it is not required.

This is a full-time remote position with benefits such as:

• Paid and Non-Paid Time Off
• PTO Benefits such as Vacations, National and Local Holidays, Sick Leave, Marriage Leave, Birthday Leave, Parental Leave and Funeral Leave.
• Bonuses such as Employee of The Month, Outstanding Performance Bonus and Anniversary Bonus.
• Career development and growth with paid webinars and courses.
• Internet Reimbursement

Job Duties and responsibilities:

• Implement, monitor and evaluate all activities related to quality assurance and quality control.
• Collaborate closely with our operations department supervisors and project managers to ensure quotes are done in time and follow up procedures are done correctly.
• Be responsible for daily compliance management and for maintaining and improving quality assurance processes, policies, procedures,
• Create improvement plans for our processes based on data analysis.
• Identify root problems and handle client complaints.

Requirements:

• 2 to 3 years’ experience in QA
• A Bachelor’s Degree field is preferred but not required.
• Experience with ISO 9001 and/or other international standards and regulations.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Strong decision-making, attention to detail, organizational and skills.
• Strong written and verbal communication skills in English (native or C1 level) and fluent in a foreign language is a plus.

Candidates should be prepared to take additional tests/interviews.