BroadPath is hiring remote, work from home, Provider Service Representatives! Our dedicated team of Provider Service Representatives will take calls from providers who will have questions regarding member eligibility, member coverages, benefit types, copays, and claims. Provider Service Representatives must commit to the entire duration of this long term project as well as complete any required training(s). Join our team of Provider Service Representatives will who have exceptional experience and are dedicated to excellence. Come work remotely with BroadPath as a Provider Service Representative today!
- Responsible for verifying member coverages, benefit types, eligibility dates, and claim payment/statuses for providers
- Estimate member’s out of pocket expenses for select procedures or services and explain member copayments
- Associates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
- Must commit to entire project duration (long term)
- Dependability (Attendance is critical for your success)
- Quality driven and focused (Quality is in our culture!)
- Ensure compliance with BroadPath, Client, and HIPAA regulations
- Review and Agree to BroadPath’s Bhive Agreement
- Participate and Collaborate in BroadPath’s Bhive Engagement Platform
- Minimum of one year of recent experience as a healthcare Provider Customer Service Representative
- Must be available for full time shift (40 hours per week) during the hours of 8am-8pm Eastern
- Must be willing to learn Member Service duties and processes
- Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
- Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the call
- Requires excellent verbal and written communication skills
- Ability to remain focused and productive each day though tasks may be repetitive