We are at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. We are immensely proud to be a leader in our field and are 100% committed to continue trailblazing.
We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed, which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience.
Vodacom is on a journey to become the South Africas leading digital company, moving from a handset retailer & network provider into a truly digital business.
The F Band EHOD Product Owner: Robotics Process Automation (RPA) CBU/EBU role is based within Commercial Operations
The role of the EHOD Product Owner: RPA CBU/EBU is to define and deliver on our automation strategy by utilizing robotics to fully or partially automate processes and ensuring that the new automated journeys are streamlined and support great experiences.
The Product Owner takes accountability for all RPA opportunities across the CBU & EBU business units. The Product Owner will drive the empowerment of our people and customers using robotic process automation and other technologies to do so. This role functions in an Agile tribe and squad structure and is the key decision maker on priorities and design decisions at each stage of the product development lifecycle.
The Product Owner represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision.
This role is responsible for the definition of customer-centric items or user stories from the capability/feature roadmap defined by the Tribe Lead, ranking and prioritizing them, and adding them to the team backlog.
This role will work closely with the Release Train Engineer/Agile Programme Manager and Scrum Master in coordinating day-to-day activities such as sprint planning, retrospectives and other agile functions to ensure collaboration and effective delivery of user stories against commercial milestone objectives. The Product owner works to Agile principles, and will be responsible for the prioritization and delivery of the backlog of change initiatives to maximize business benefit of the products and features we offer.
Key accountabilities and decision ownership
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Define the RPA strategy and update quarterly to inform product and feature roadmaps
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P&L accountability; responsible for delivering on automation against revenue and cost targets
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Own, drive, and focus squads on delivery of business value and roadmaps
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Engage stakeholders for communications and decision-making
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Rank and prioritise user stories / items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built
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Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria
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Analyse and report delivery risks and opportunities, and engage stakeholders for communications and decision making
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Participate in retrospectives to identify improvement opportunities
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Acts as single point of business contact for the DevOps team
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Manage the financial plan for the delivery team, providing forecasts
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Developing and executing on insights driven strategies and plans to grow the usage of AI for all segments of Vodacom customers through including funnel analysis, heat maps, journey analytics and abandonment rates
Leadership and teamwork
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Adapt Servant Leadership Principals and behaviour
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Provide inspirational leadership and coaching to deliver Commercial outcomes in the Digital Care
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Champion of change, positioning Digital Cares way of working as a model for customer led, brand experience, new company culture and organizational development
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Create a high level of employee engagement to deliver the leading customer experience in Vodacom
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Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly
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Actively manage relationships and alignment with technology, specifically the Consumer, Enterprise and International units
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Manage relationships with key suppliers
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Forge a close working relationship with local market management teams and develop product communities to share best practice and execute key initiatives
Key performance indicators:
Core competencies, knowledge and experience
Essential :
- Agile practices and methodologies
- Experience working as a Product Owner in an Agile organisation
- Deep knowledge of Agile ways of working, ceremonies and artefacts
- Experience working with Agile tools such as Jira and Confluence Programme Increment (PI) Planning.
- Strong experience in Customer Experience Transformation.
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Natural ‘servant’ leader with excellent written and verbal communications skills to drive alignment with the product vision
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Strong business acumen with in-depth understanding of the contribution of the domain to the wider digital business strategy
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Excellent collaboration and stakeholder management skills across the business and technical domain
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Understanding of both the current Telecommunications and digital services market and emerging business trends
Budget owned: Yes
Direct Reports: Yes
Indirect Reports: Yes
The base location for this role is Midrand, Commercial Park
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion and is committed to support LGBT+ people at work.
If you do not hear from us within 30 days please deem your application to be unsuccessful.
Apply here!