Process Analyst


Job Purpose

To design, continuously improve and redesign business processes responding to changing customer requirements and service delivery aligned to Standard Lesotho Bank and Group Strategy.  

Key Responsibilities/Accountabilities

  • Assist the organisation in identifying and quantifying opportunities and problems through the intelligent analysis of its processes, organisational design and strategy.
  • Direct, execute and deliver the design and implementation of practical solutions using structured processes and project management disciplines.
  • Prepare process designs to support proposals and projects for the relevant Business Units.
  • Understand, analyse and propose business architectures aligned to the organisational strategies, which includes enterprise entities, value streams, business use cases and workflow models
  • To assess and propose capacity management framework based on organisation design and architecture
  • Develop and get consensus on a process roadmap, which includes tactical, short, medium and long term process execution imperatives enabling improvement in process performance year on year (YOY).
  • Responsible for process performance management of the process under management.
  • Ensure execution, monitoring, tracking and reporting on end-to-end process performance. Ongoing management of the business processes within the organisation to achieve a (year on year) YOY improvement in process performance. Monitor, track and report process performance (using dashboards).
  • Implementation of enterprise continuous improvement projects to deliver the agreed financial benefit within the timeframes stipulated.
  • Promote process-thinking and action. This means creating an awareness of the importance of business process and process thinking within the organisation and 
  • building the process team through the development of appropriate knowledge, ability and attitudes of the process team members.

Implement process design aligned to Artificial Intelligence (AI)- digital strategy aligned to Group digitisation strategy

Preferred Qualification and Experience

  • BCom- Information Systems or related field; BEng Chem. ,Mech. , Industrial; BSc – Information System
  • Exposure to customer service
  • 2 to 3 years banking experience will be an added advantage
  • Understanding of end to end process flows and management with a knack for continuous improvement
  • Exposure to Agile service delivery/Agile methodology  

Knowledge/Technical Skills/Expertise

  • Business Process Management; Process analyses, design, monitoring and measuring
  • Six Sigma Green belt

Apply here!