Process Analyst

1268

Job Purpose

To design, continuously improve and redesign business processes responding to changing customer requirements and service delivery aligned to Standard Lesotho Bank and Group Strategy.  

Key Responsibilities/Accountabilities

  • Assist the organisation in identifying and quantifying opportunities and problems through the intelligent analysis of its processes, organisational design and strategy.
  • Direct, execute and deliver the design and implementation of practical solutions using structured processes and project management disciplines.
  • Prepare process designs to support proposals and projects for the relevant Business Units.
  • Understand, analyse and propose business architectures aligned to the organisational strategies, which includes enterprise entities, value streams, business use cases and workflow models
  • To assess and propose capacity management framework based on organisation design and architecture
  • Develop and get consensus on a process roadmap, which includes tactical, short, medium and long term process execution imperatives enabling improvement in process performance year on year (YOY).
  • Responsible for process performance management of the process under management.
  • Ensure execution, monitoring, tracking and reporting on end-to-end process performance. Ongoing management of the business processes within the organisation to achieve a (year on year) YOY improvement in process performance. Monitor, track and report process performance (using dashboards).
  • Implementation of enterprise continuous improvement projects to deliver the agreed financial benefit within the timeframes stipulated.
  • Promote process-thinking and action. This means creating an awareness of the importance of business process and process thinking within the organisation and 
  • building the process team through the development of appropriate knowledge, ability and attitudes of the process team members.

Implement process design aligned to Artificial Intelligence (AI)- digital strategy aligned to Group digitisation strategy

Preferred Qualification and Experience

  • BCom- Information Systems or related field; BEng Chem. ,Mech. , Industrial; BSc – Information System
  • Exposure to customer service
  • 2 to 3 years banking experience will be an added advantage
  • Understanding of end to end process flows and management with a knack for continuous improvement
  • Exposure to Agile service delivery/Agile methodology  

Knowledge/Technical Skills/Expertise

  • Business Process Management; Process analyses, design, monitoring and measuring
  • Six Sigma Green belt

Apply here!

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