LESOTHO ELECTRICITY COMPANY (PTY) LTD
VACANCIES
PREPAYMENT CONSULTANT (2 POSITIONS)
In the Customer Experience Division
Reference: ECED: CSD 0019
Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned positions. The positions are tenable in the Customer Experience Division. The incumbents will be responsible to the Prepayment Supervisor.
QUALIFICATIONS, EXPERIENCE & OTHER REQUIREMENTS
- BComm Accounting or General Accounting.
- Two years’ experience in a customer care environment.
- Proficiency in MS Office packages and SAP.
- Highly numerate and good reporting skills.
- Valid driver’s licence.
KEY PERFORMANCE AREAS
Capturing Customer Information
- Register new customers in the Suprima system, ensuring all required information and supporting documents are accurately captured.
- Update and maintain all customer information in the Suprima system.
- Close customer accounts in the Suprima System upon termination of service.
- Fill meter advice forms and general documents.
- Maintain confidentiality and security of customer information at all times.
- Complete and process meter advice forms accurately for new installations, meter replacements, disconnections, etc.
Customer Service & Query Management
- Assist other operators, e.g. Payment Clerks or Customer Consultants, concerning registration of meters.
- Receive and attend to customer queries, complaints, and service requests relating to the Suprima vending system.
- Issue maintenance tokens to facilitate tamper resets, clear credit codes, power limits, and key changes.
- Attend to and respond to telephonic requests from technical field personnel.
Processing Refunds
- Process all customer refund applications in accordance with prepayment policies.
- Verify refund requests by reviewing customer accounts, payment records, and supporting documentation.
- Process and maintain refund records.
Daily Reporting
- Compile daily registration reports.
- Provide requested reports from the Suprima system for internal and external customers.
HOW TO APPLY
Interested suitably qualified candidates must email their applications, together with their educational certificates and transcripts, to [email protected] on or before 15 October 2026.
To apply, candidates MUST download and fill in an application form accessible on the company’s website: www.lec.co.ls
Then click on Opportunities, followed by Careers, to retrieve the form.
ENQUIRIES
5227-4004 or 5227-2147