People Experience Jr. Specialist
Remote
Are you an experience designer? Are you constantly on the hunt for opportunities to build new cool stuff? Are you passionate about people? Is delivering exceptional experiences rewarding to you? Would you describe yourself as a superstar communicator and relationship manager who keeps the customer at the heart of everything you do?
ABOUT US
In 2035, Africa will have the largest workforce in the world and will need to catalyse transformation by empowering its largest untapped resource – its people. Fuelled by this, the African Leadership Group is an ecosystem of institutions with a shared vision to harness Africa’s abundant human capital and transform the continent and the world by selecting, developing, and connecting 2 million young leaders to opportunities by 2030. ALG was founded over 15 years ago by Fred Swaniker, a serial entrepreneur recognised by Time Magazine as one of the 100 most influential people of 2019. ALX and The Room are two brands of the African Leadership Group.
ALX is our training arm, focused on developing skills for the fourth industrial revolution (software engineering, devops, data science, etc.) to ensure that Africa is able to compete effectively as the world undergoes a digital transformation. To cement this, through our legal entity African Leadership International (ALI), we have signed an agreement to acquire Silicon Valley based Holberton Inc. – a project-based, college alternative educating the next generation of software engineers. This will give us ownership of the advanced technology program that will enable us to provide global organizations access to significant untapped pools of talent that can bridge the growing global shortage of technology talent. For more on this, please read this article here.
The Room our talent placement arm, is a community that our young talent join to access global work opportunities. To learn more about us, please read this article about why we launched The Room & this article about the impact of our development programs on African youth. View this pitch deck to see how we present ourselves to employers.
ABOUT THE PEOPLE TEAM
The People Operations & Experience team (PXO) exists to maximize staff engagement by fulfilling their needs of safety, belonging, esteem and growth through the execution of excellent people systems, data and experiences.
After becoming a, first fully remote and now, hybrid organization our team is focused on re-engineering our people events and products to adapt them to a globally distributed team and ensure we are maximizing our people’s health, satisfaction, performance and retention. At the heart of it all is ensuring an excellent and engaging experience for our staff so they feel motivated and supported to do their best work.
ABOUT THE ROLE
- Creatively curate powerful experiences from concept design and strategy, to programming, logistics, documentation and communication for our online and offline signature staff events (ie Leads / All staff retreats, All hands meetings, Onboarding Experiences, etc.)
- Creatively curate powerful experiences from concept design and strategy, to curriculum development, UX/ UI, documentation and communication for our signature staff products (ie Pre Onboarding Online course, Staff Portal, etc.)
- Lead and manage projects related to People Experience focusing on maximizing our staff engagement
- Interact and build relationships with our business leaders, unearthing opportunities to collaborate directly with them
REQUIREMENTS:
- Experience & Expertise in at least 3 of the following:
- Experiential Learning
- Facilitating groups to achieve collective learning outcomes
- Event Design and Management
- Product Design (UX / UI)
- Project Management
- +5 years of combined experience in online and/or offline Design, Operations, Strategy, Project Management and/or Business Analyst roles
- Builder: Great ability and passion to build things that will scale
- Operations: Outstanding project management skills and can drive flawless processes with attention to detail, while constantly looking for opportunities for optimization and improvement
- People oriented: Strong relationship builder with excellent interpersonal skills and emotional intelligence
- Energetic: Strong passion to succeed, and desire to have fun in the process
- Techy: Tech savvy with good knowledge of Google Suite (or Microsoft Office), Miro, and other Design tools
- Curious: Innovative and creative problem solver; you have a naturally curious mind to stay ahead of the curve on industry trends and can exercise ingenuity in finding new ways of doing things
NICE TO HAVE:
- Experience working in fast growth startups, tech companies, design firms and/or consulting firms
- Experience in social impact and/or education organizations
ROLE KPIs:
- Staff engagement
- Staff retention rate
- CSAT for staff initiatives and products (online and offline)
- Participation rate on staff initiatives and products