People Experience Associate

Remote

Working to create positive experiences for all employees, the GitLab People Experience Associate (PEA) places a sharp focus on the processes; communication and systems surrounding team member onboarding; off-boarding and internal transitions – all of which are underpinned by continuous iteration / improvement.

The PEA serves as a critical point of contact for all GitLab team members, in particular new hires – ensuring all administrative tasks and activities are seamlessly carried out with careful attention to detail and in close collaboration with both team members and various divisions within the company.

This particular position is based in the APAC timezone and reports to the People Experience Team Lead.

Responsibilities

• Primary responder to people operations email and Slack channel to ensure extraordinary customer service to team members and leaders at GitLab.
• Administer and coordinate all onboarding tasks and provide assistance as needed.
• Administer and coordinate all offboarding tasks and provide assistance as needed.
• Administer anniversary gifts.
• Work closely with People Operations and broader People team to implement specific People Operations processes and transaction.
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that improves the team member and/or manager’s experience.
• Announcing changes and improvements on the Company Call and related slack channels.
• Use monthly Onboarding NPS survey to report on results from 30 day Onboarding survey for iterations and ideas on improving onboarding for users.
• Administering all transition issues for internal promotions or laterel transfers. Collaborote with the People Analyst team to keep improving the work-flow.
• Handle queries in slack and email relating to different entities and countries.
• Administration of Company communication (company calls, group conversations and AMA’s)
• Foster collaborative working relationship with the CES team to ensure a new hire has a positive onboarding experience. Escalate any concerns to Senior People Experience Associate.
• Complete ad-hoc projects, reporting, and tasks.

Requirements

• The ability to work autonomously and to drive your own performance & development is important in this role.
• Prior extensive experience in a HR or People Operations role.
• Clear understanding of HR laws in one or multiple countries where GitLab is active.
• Willingness to work odd hours when needed (for example, to call an embassy in a different continent).
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Strong team player who can jump in and support the team on a variety of topics and tasks.
• Enthusiasm for and broad experience with software tools.
• Proven experience quickly learning new software tools.
• Willing to work with git and GitLab whenever possible.
• Willing to make People Operations as open and transparent as possible.
• Proven organizational skills with high attention to detail and the ability to prioritize.
• You share our values, and work in accordance with those values.
• The ability to work in a fast paced environment with strong attention to detail is essential.
• High sense of urgency and accuracy.
• Bachelor’s degree or 2 years related experience.
• Experience at a growth-stage tech company is preferred

Hiring Process

• Qualified candidates will be invited to schedule a 30 minute screening call with one of our recruiters.
• Next, candidates will be invited to schedule a 45 minute interview with our Team Lead, People Experience.
• Next, candidates will be invited to schedule a 30 minute interview with our Senior Manager, People Operations.
• After that, candidates will be invited to schedule a 30 minute interview with members of the People Operations and People Partner teams
• After that, candidates will be invited to interview with the Director of People Operations