Number of Positions: 4
Department: Customer Experience Division
Reference: ECED: CSD 0017
Reports to: Respective Service Centre Supervisors
Nationality: Lesotho Nationals
Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned positions. The positions are tenable in the Customer Experience Division. The incumbents will be responsible to the respective Service Centre Supervisors. Applicants may be expected to work in any LEC depots throughout the country.
Qualifications, Experience & Other Requirements
- BComm Accounting/GA or any other related qualification.
- Two years’ experience in a cash-handling environment.
- Highly empathetic communicator.
- Highly numerate with good reporting skills.
- Valid driver’s licence.
Key Performance Areas
Verifying Payments
- Receive payments or proof of payments from customers for all customer-service-related services.
- Verify, record and check payments from bank statements.
- Issue receipts and prepaid electricity tokens to customers.
- Ensure proper safekeeping of received proof of payments.
- Create accounts in the SAP system.
Payment Balancing and Reconciliation
- Record all received proof of payments in the electronic funds transfer spreadsheet.
- Compile the daily balancing sheet accurately.
- Balance and reconcile transactions against daily end-of-shift reports generated from both Suprima and SAP.
- Reconcile EFT bank deposits with end-of-shift reports.
- Create charges for sundry payments.
Prepayment Services
- Process and issue tamper resets, key changes and clear credits.
- Issue power limits, tamper resets, free units, etc.
- Assist customers with prepaid electricity-related queries and transactions.
- Capture information from meter advice forms into the relevant system.
- Exchange faulty meters in the system and update records.
- Process meter-related services, including tamper resets, key changes and credit clearances.
Customer Care and Issuing of Petty Cash
- Safeguard and issue petty cash in accordance with company policies and procedures.
- Respond to customer enquiries and resolve customer complaints in accordance with established procedures.
How to Apply
Interested suitably qualified candidates must email their applications together with their educational certificates and transcripts to [email protected] on or before 09 October 2026.
To apply, candidates MUST download and complete the application form accessible on the Lesotho Electricity Company website. Visit www.lec.co.ls, then click on Opportunities → Careers to retrieve the form.
Enquiries: 5227-4004 or 5227-2147