TSEBO SOLUTIONS GROUP
๐ฃ๐ฎ๐๐ถ๐ฒ๐ป๐ ๐๐ถ๐ฎ๐ถ๐๐ผ๐ป ๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ๐ฟ – ๐ง๐ฎ๐น๐ฒ๐ป๐ ๐ฃ๐ผ๐ผ๐น
๐๐๐จ๐ฎ๐ญ ๐๐ฌ
Tsebo Site Solutions is seeking a dedicated and service-oriented Patient Liaison Officer to join our healthcare team in Maseru. This vital role focuses on creating a welcoming and supportive environment for patients and their families, ensuring a professional and compassionate front-of-house experience..
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people โ the heart of Tsebo โ is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsโ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
๐๐ฎ๐ญ๐ข๐๐ฌ & ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
โข Greet all patients and visitors courteously and professionally.
โข Be readily available to address patient queries, concerns, and complaints with empathy and urgency.
โข Maintain the front-of-house area to company cleanliness and presentation standards.
โข Ensure seamless communication between front-of-house and back-of-house teams (including clinical and administrative staff).
โข Deliver fast, friendly, and efficient service to all patients and visitors.
โข Handle enquiries and relay messages accurately and respectfully.
โข Perform regular checks on patient-facing areas to ensure they are clean, functional, and presentable.
โข Report and follow up on maintenance or repair needs without delay.
โข Maintain a strong, visible presence in reception and waiting areas to engage with patients and staff proactively.
โข Monitor industry trends and suggest ways to improve patient service and experience.
๐๐ค๐ข๐ฅ๐ฅ๐ฌ ๐๐ง๐ ๐๐จ๐ฆ๐ฉ๐๐ญ๐๐ง๐๐ข๐๐ฌ:
โข Able to communicate effectively in the dominant local language(s)
โข Minimum of 3 years’ experience in a front-of-house or customer-facing role
โข Strong interpersonal and emotional intelligence skills
โข Proven ability to resolve conflicts and manage difficult conversations
โข Excellent time management and multitasking abilities
โข High attention to detail and ability to maintain confidentiality
โข Tech-savvy; able to use basic office and healthcare-related systems
โข Strong team player who collaborates well across departments
โข Demonstrated cultural sensitivity and respect in diverse environments
โข Passion for service excellence and improving the patient journey
๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ:
โข National Senior Certificate
โข Formal training or certification incustomer service, office administration, or healthcare support
๐๐จ ๐๐ฉ๐ฉ๐ฅ๐ฒ ๐๐ฅ๐๐๐ฌ๐ ๐๐ข๐ฌ๐ข๐ญ: https://tsebo.erecruit.co/candidateapp/Jobs/View/TSE250917-1
๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ญ๐: 17 October 2025