General Summary
Purpose of the Position
Patient Care Representative is the face of Kutlong® – “First impressions last longer”. The role of a patient care representative is crucial for it ensures the comfort of the clients both electronically and physically. You are the main force influencing how people perceive Kutlong® also ensuring that patients are informed, updated and assisted. This is attained through clear communication and listening to patients’ concerns.
Approach and deployment (What to do & How to Do it)
➢ Creating a patient-friendly environment
➢ Greeting and directing patients
➢ Scheduling patient appointments and making reminder calls
➢ Informing patients about waiting times and delays
➢ Obtaining patients bio-information, assisting patients to fill out patient forms, consent forms and payment contract forms
➢ Filling patient documentation (Patient forms, Consent forms, payment contract forms etc)
➢ Receiving and processing payments (Cash, Ecocash, Mpesa, bank transfers, medical cards etc)
➢ Reviewing patient accounts, identifying delinquent accounts and collecting overdue payments.
➢ Answering, investigating, and directing patient inquiries or complaints to the appropriate leadership.
➢ Following up on patients to ensure satisfaction in relation to their inquiries or complaints.
➢ Performing administrative and clerical duties and paperwork filing.
Results – Performance Measures (How to Measure Success)
➢ Client/Patient satisfaction
➢ Patient retentions and return rates
➢ Increasing sales revenue
Other Duties (Non-Measurable)
➢ Check and verify quality of both products and services
➢ Support Kutlong® personnel wherever possible
➢ React to change productively and handle other essential duties as assigned.
Job Requirements
(Knowledge, Skills and abilities for performance of essential duties)
Education:
Background in hospitality, Receptionist, data clerk and relevant field.
Experience:
At least to (2) years experience in relevant field.
Skills & Abilities
➢ Excellent written and oral communication skills required
➢ Ability to function within team environment required
➢ Research and development of data capturing tools and materials for enhancement and better data capturing and analysis.
Responsibilities
Exercise of authority or supervision over others:
➢ N/A
Budgetary Responsibility
➢ Petty cash budget Confidential Information:
➢ Kutlong® patient database
➢ Kutlong® Sales (Reports and projections)
Required Communication:
External:
Communicates regularly with hearing professionals, clients, parents, guardians, teachers and third parties.
Internal:
Communicates regularly (daily) with leadership, Hearing Care Specialist.
Work Context
Working Conditions:
Normal office conditions
Equipment Operations:
Normal office equipment, hearing aids, minor technical equipment.
Submit applications letter and CVs to [email protected]
Deadline :17th December 2021