Patient Acnt Rep 1 – ES

Hours: Monday through Friday

• The goal of the Patient Account Representative l is to successfully resolve accounts.
• Contact patients by telephone and screen them for state, county and Federal assistance programs

• Screen patients for eligibility programs on the state and Federal levels
• Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
• Start the application process when possible
• Advise patients of the appropriate assistance program(s) to best suit their individual needs
• Provide detailed instructions to patients in regard to securing all available program benefits
• Advise patients of program time limitations and ensure that all deadlines are met
• Complete all necessary steps in locating patients and involving the outside field staff when necessary
• Obtain all necessary information from patients upon the initial contact when possible
• Record thorough and accurate documentation on patient accounts in the CUBS system
• All documentation in the CUBS system should be clear and concise
• Maintain a positive relationship with patients throughout the entire application process
• Assess the status and progress of applications
• Contact government agencies when necessary
• Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.

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