MINISTRY OF LOCAL GOVERNMENT, CHIEFTAINSHIP, HOME AFFAIRS, AND POLICE
EXTERNAL CIRCULAR NOTICE NO. 3 OF 2025
Reference: MOLGCHAP/EXTICIR/3
Applications are invited from suitably qualified local candidates for the following positions tenable in the Ministry of Local Government, Chieftainship, Home Affairs and Police:
RE-ADVERTISEMENT
POSITION TITLE: Passport Services Manager
RESPONSIBLE TO: Director Passport Services
NUMBER OF POSITIONS: Three (3)
JOB SUMMARY
Under the general supervision of the Director Passport Services, the incumbent will be responsible for leading and coordinating passport services at the District; facilitating enrolment, monitoring utilization of passports, dissemination of information on issues relating to passports and travel documents at District level; managing fiscal and physical resources; managing performance of staff and the department; and handling grievance and disciplinary cases.
MAIN DUTIES
1.0 TO LEAD AND COORDINATE PASSPORT SERVICES AT THE DISTRICT
1.1 Develops an operational plan for the District
1.2 Monitors implementation of operational plan
1.3 Reports on the performance of the District office
2.0 TO FACILITATE ENROLMENT
2.1 Approves applications for printing
2.2 Authorizes replacement of passports with errors
3.0 TO MONITOR UTILISATION OF PASSPORTS
3.1 Exchanges information on awarded official and diplomatic passports with the Ministry of the Public Service and Foreign Affairs
3.2 Exchanges information on fraudulently acquired passports with law enforcement offices
3.3 Conducts joint inspections with relevant stakeholders on illegal residents and illegal passports
3.4 Notifies the Director of the need to revoke and blacklist fraudulent passports
3.5 Assesses the period of lost, recovered but unclaimed and uncollected passports to notify the Director of the need to dispose of them
3.6 Authenticates issued passports and other travel documents
RESPONSIBILITIES
- For work of others: Full responsibility for the Passport Office at District level
- For property: Responsible for enrolment, distribution, and revocation of passports
- For effect of errors: Responsible for errors committed during enrolment, distribution, and revocation
- Safety of others: Responsible for safety of all staff in the District office
COMPLEXITIES
- Authority for decision making: Enrollment, distribution, and revocation of passports
- Problem solving: Capable of decisively dealing with queries and lost passports
- Supervision received: Expected to work independently and report to the Director Passport Services
- Dexterity: Minimal
CONTACTS
- NICR for verifying client information
- Production Manager for passport printing and queries
- Ministry of Public Service and Foreign Affairs for diplomatic and official passports
- Law enforcement for lost passports and revocation interventions
- Local authorities and the public for information dissemination and complaint handling
EFFORT
- Mental effort: High level of planning, organizing, and budgeting
- Physical effort: Not applicable
- Emotional effort: High emotional intelligence and interpersonal skills required
WORKING CONDITIONS
- Unfavourable conditions: Minimal
- Hazards: Minimal
JOB SPECIFICATION
- Master’s Degree in Public Administration or any Social Sciences plus two (2) years working experience
OR - Degree in Public Administration or any Social Sciences plus three (3) years working experience in Civil Service
APPLICATION INSTRUCTIONS
Applications must be submitted on relevant forms:
- GP 103 for job seekers
- GP 104 for serving officers
Applications must be accompanied by:
- Certified copies of educational certificates and transcripts
- Certified copy of National Identity Document
- Valid email address
Address applications to:
The Principal Secretary
Ministry of Local Government, Chieftainship, Home Affairs and Police
P.O. BOX 686
MASERU 100
Or hand deliver to:
Human Resources Office
Old Parliament Road, Corner Asisi Road (Old Traffic Building)
CLOSING DATE:
22nd September 2025 at 15:00 HRS