If you possess a strong customer service background in a professional business setting and love working with technology, we have a part-time virtual career opportunity for you. This position starts in our paid training program called Rising Stars that prepares you to be successful in the growing field of Software, Payroll and Human Capital Management. At the end of the training, you will enter a career where you:
- Enhance your customer service and account management skills
- Support a Cloud-Based Enterprise Application
- Become an authority at solving payroll and HR-related issues
Primary/Essential Duties and Key Responsibilities:
- Provide in-depth support via phone, email or remote session for UltiPro
- Troubleshoot payroll and software issues from our clients & partners and guiding users through corrective steps
- Enter and maintain customer call problem/description detail into CRM
- Be empowered to make quality decisions as a Subject Matter Expert
Required Qualifications:
- Positive attitude and passion for providing World Class Customer Service
- Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
- Proven experience handling and resolving complex issues
- Ability to work in a remote setting and be a strong team player
- Strong relationship building skills and account management experience
- Access to a strong internet connection
- Solid experience using MS Office and CRM systems.
Preferred Qualifications:
- Minimum 3 years work experience utilizing strong customer service skills in a professional setting
- Experience supporting end users within a hosted, Software as a Service offering
- Knowledge of Human Resources, Payroll, or Benefits
- Experience in Banking, Logistics, Hospitality, or other customer focused industry
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
Ultimate Software is committed to complying with all applicable provisions of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). It is the Company’s policy not to discriminate against any qualified Peep or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the AODA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]