Marketing & PACS platform services is one of the critical service hubs. This role is on the PACS Services team which is responsible for providing global creative, digital, and data services that enable the company to achieve its PACS (Public Affairs, Communications, and Sustainability) objectives.
PACS Services is seeking a Digital Communications Experience Manager to strategize and implement digital best practices to achieve the holistic impact for our websites and social channels to inspire credibility and authenticity with our stakeholders and key audiences. This person in this role will also serve as liaison to the Africa OU PACS team, enabling a productive, mutually beneficial partnership to scale consistent global experiences while incorporating the Africa BU’s local needs and perspective.
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Serve as the critical connection point, bridging PACS Services and Arica OU PACS teams
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Lead Africa PACS OU implementation of newly created and redefined communications experiences, driving consistent look and feel across all corporate websites bringing The Coca-Cola Company’s identity to life
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Support the creation of and promote communication funnels and stakeholder journeys
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Be an active member of to-be-created Global PACS Newsroom; discuss editorial and publishing plans, take and reuse globally created stories and content, and surface Africa stories/program updates for inclusion in global narratives
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Support publishing content to Africa PACS communication channels, including externally facing social media and company website as well as internal facing email, website and Yammer
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Supporting data collection and analysis efforts – identifying data sources, helping secure the necessary data and socializing performance dashboards
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Publishing/overseeing the publishing of approved content to critical OU communication channels externally (company website, social channels), Connect, Yammer
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Evangelizing and implementing PACS communications workflow processes and playbooks to ensure Africa OU constituents follow new standards
Qualifications & Requirements:
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Cross Functional Relationships: Knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan.
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Global/Cultural Knowledge: Knowledge of cultural differences in different regions or countries that might impact or limit the effectiveness of marketing and PACS strategies
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Independent Point of View: Knowledge of the external environment in which the Company’s business is conducted. Includes ability to offer a broad perspective that extends beyond a particular functional discipline (e.g., marketing, finance) and draw upon knowledge that comes from frequent interaction with different departments, employees and sources and constituencies outside of the Company.
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Innovation: Ability to identify and develop innovative ideas in order to create a proprietary advantage for The Company.
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Network/Resources: Ability to develop diverse network/resources to leverage “best in class” knowledge, approaches and processes.
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Vendor Management: The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures.
Related Work Experience: 5+ years’ experience, with a minimum of 3 years dedicated digital communications experience. The required focus is on the relevance of the recent work they’ve done as it pertains to this role. Needs to have experience working across teams and geographies in a complex, global environment leading or leveraging teams of internal and external resources. Experience in a global role preferred. Ideally needs to have worked in roles that provided exposure to a wide array of digital ownership and management including but not limited to social media channels, website and information architecture, content development, publishing, search engine optimization, Google Analytics, etc.
Education Requirements: Bachelor’s Degree required
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Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
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Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.