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Outbound Call Centre Agent – Retail at FNB Lesotho

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Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets

Converting leads to sales by opening active accounts to achieve annual targets

Are you someone who can ​

  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Manage existing clients and grow portfolio through making contact and generating leads
  • Maintain expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
  • Contact prospective clients and sell appropriate banking products in order to meet sales targets.
  • Comply with governance in terms of legislative and audit requirements.
  • Enter all Qualified leads into the sales pipeline and maintain on a daily basis through providing accurate and reliable sales and service statistics.

You will be an ideal candidate if you

  • Have a Business Administration or Management degree or equivalent.
  • Have 1-3 years related work experience.
  • Have thorough understanding of the Bank’s products (it will be an added advantage).

You will have access to

  • Opportunities to network and collaborate
  • Challenging working environment
  • Opportunities to innovate
  • A culture of sharing

We can be a match if you are

  • Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
  • Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step?  We look forward to engaging with you   further.  Apply now!

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

Closing date: 25/08/26

Apply here!

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