Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
Internet Solutions (IS) is a Pan-African telecoms service provider to public and private sector organisations that have, or want to establish a presence on the African continent. We have been providing innovative end-to-end telco solutions and related services for more than 20 years.
Today, IS is at the forefront of Internet Protocol-based technologies and we build solutions and services tailored to the increasingly complex demands of organisations across the enterprise, public sector, global carrier and growing small-to-medium business sectors. We serve multiple sectors through a number of brands, including IS, Ignite, VAST, ContinuitySA, MWEB, AlwaysOn, Synaq and Antfarm.
As a wholly owned subsidiary of the Dimension Data Group and part of NTT, IS leverages its infrastructure and global footprint to support organisations with the rapid deployment of emerging technologies.
Want to be part of our team?
The CMS Ordering Coordinator will be required to co-ordinate the placement of last mile telco circuits with various vendors, coupled with performing a quality assurance function once the last mile telco links have been delivered. A key responsibility will be to keep the various internal and external stakeholders up to date with the progress around the link delivery. This will entail updating relevant systems with accurate information and succinctly communicating the progress to relevant internal functional areas as well as clients. The role also includes placing Last Mile decommissioning requests on the various vendors. The candidate will be required to proactively ensure that delivery delays are promptly identified and effectively escalated
What you’ll be doing
Vendor Ordering
- Request order forms from vendors
- Carry out the required governance checks before placing orders or decommissioning requests onto the vendors.
- Ensure all Last Mile orders are placed within the required time frames.
- Ensure all order requests are tracked until vendor order acknowledgment references are provided and assigned to Fulfilment Specialist.
- Provide regular updates to internal stakeholders and clients around the delivery of the last mile links. This will take the form of written and verbal communication channels
- Assume accountability for the delivery of a last mile link as per expected delivery lead times by ensuring internal functional areas are executing timeously.
- Carry out quality checks to ensure that Last Mile orders and decommissioning requests are fulfilled by vendors according to the initial requirements.
- Carry out quality checks that the internal systems are reflecting the required Last Mile circuit information for support and vendor payment purposes.
- Provide a complete Vendor Ordering and Decommissioning Administration function and support the activities relating to Vendor Management for all orders.
- Complete the relevant documentation required to secure and decommission vendor services in support of the efforts of the Vendor Management team.
- Ensure that subcontracted purchases are completed so that the relevant service can be delivered within the agreed timelines.
- Assist with basic system support by capturing, updating and maintaining the related database and systems as required by the Vendor Management process, ensuring complete data accuracy of all orders placed.
- Responsible for processing circuit decommissioning with local and international vendors.
- Assume responsibility for all administrative duties required by the teams supported.
Required Skills and Competencies
- Grade 12 (Matric)
- Minimum of 2 years’ experience in the IT field.
- Post Matric Qualification in Telecommunication (would be advantageous )
- Basic Knowledge of Telco (Diginet, ADSL, Fibre, Microwave) products.
- Exposure to a telecommunication environment, network and infrastructure (would be advantageous ) .
- Microsoft office package proficiencies (Word and Excel in particular)
- Siebel (CRM) and Telco Management Software exposure will be beneficial
What would make you a good fit for this role?
Essential Behavioural Competencies
- Applying Expertise and Technology
- Analysing
- Deciding and Initiating Action
- Writing and reporting
- Learning and Researching
- Delivering Results and Meeting Customer Expectations
- Presenting and Communicating Information
Looking to make a difference and shape the future? Join our growing team and accelerate your career with Internet Solutions. Apply today
Diversity in Internet Solutions
Internet Solutions is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary group