Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The Service Offer Management and Development function aims to create a world-class organisation using product management and product development disciplines and roles, responsible for the management and development of our global standardised service offers. The functions central mission to manage and transform our service offer capability, which is core to our strategy.We are currently seeking to employ an Operations Specialist that will take responsibility to support the current service development practices, ensure current practice to tool alignment and manage current practice and tools training, coaching and support.
What you’ll be doing
Key Roles and Responsibilities
Service development Practices support
Define a comprehensive ongoing management plan for the current service development practices Ensure alignment of the service development practice to the overall Dimension Data strategy Effectively execute and maintain the ongoing management plan Enhance and improve the service development practices based on engagement with Group and Regional stakeholders Document and actively manage the service development practices support content Actively communicate and educate all Practice related updates to the relevant stakeholders
Service development Practice to tool(s) alignment
Update all service development Practice changes within the Confluence, JIRA and AgileCraft tools Actively communicate and educate all tool related updates to the relevant stakeholders
Service development Practice and tools training, coaching and support
Daily Confluence, JIRA and AgileCraft tool and Service development practice user support Confluence, JIRA and AgileCraft tools and Service development practice training to the relevant stakeholder groups Daily Confluence, JIRA and AgileCraft tool and Service development practice coaching
Requirements: Education and Training
- Degree in business, process management or information technology
Personal Attributes and Skills Required
Experience
- Experience in documenting and managing Agile service development processes in process driven work environments
- Experience in the process of developing and implementing new services
- Experience in training direct and online users
- From a training and support perspective, expert experience in Confluence, JIRA and AgileCraft tools
- Experience with communicating, engaging and managing stakeholders
- Experience in understanding tools reporting and data quality management
- Experience in and with operational aspects of a services business
- Ideally some experience in working with multiple international entities
Skills
- Displays excellent process, technical and business documentation writing skills
- Has expert Excel and Microsoft SharePoint skills
- Excellent communication, writing and presentation skills
- Displays good listening skills
- Able to elicit and apply feedback
- Displays good business acumen
- Displays problem solving ability
- Able to learn and grow knowledge continuously
- Displays excellent reconciliation ability
- Able to handle and resolve conflict situations
Required Knowledge
- Understanding of Scaled Agile for Enterprises (SAFe) or similar related Agile practices
- Understanding of tools such as Confluence, JIRA and AgileCraft and generic tool systems concepts
Attributes
- Displays a client service orientation.
- Comfortable performing process, administrative and tool tasks
- Displays resilience and tenacity
- Able to retain composure in stressful situations
- Self-motivated and results driven
- Very organized in the work environment
- Proactive self-starter capable of establishing priorities
- Works unsupervised to deliver results
- Enjoy working in an fast-moving environment
- Displays integrity and inspires trust
- Team player that engages easily with an extended team
Required Work Experience:
At least 4 – 6 years’ work experience, At least 2 years’ experience in a relevant field
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Apply here!