Job Description
To provide strategic direction within the Operations Processing Centre environment in support of FNBL overall strategy and business units via facilitation of payments (local & cross border), KYC compliance in line with regulatory guidelines, reconciliation management and back-office process efficiencies for superior customer service. As the OPC Manager you must always demonstrate excellent leadership qualities and be able to operate in a high-pressure environment.
- Develop and implement the OPC strategy in line with FNBL strategy with regular reviews to suit the business needs.
- Strategic management of payments related projects both internal and regulatory.
- Drive operational and cost efficiencies through process re-engineering and automation.
- Supervision and performance management of the team: regular contact with team leaders to ensure all tasks are dealt with on a daily basis.
- Ensure risk maturity and controls to ensure that OPC achieves acceptable audit ratings with no repeat findings.
- Ensure adherence to core processes and procedures as well as regulatory requirements for payments and KYC compliance through the quality assurance function to achieve required Group and FNBL benchmarks.
- Ensure proper records management in compliance with regulatory requirements.
- Manage performance, skills development, talent and culture of team in order to achieve efficiencies and increase competencies. Multiskilling of the team.
- Superior customer service by ensuring that payments are processed timeously without errors (local, cross-border and cash management with partners: G4S & SBV).
- Responsible for the management of daily client service requests / query management
- Monitor and ensure that balancing and reconciliation of the Suspense and Balance sheet accounts is under control to minimise fraud and losses: adherence to clearing periods.
- Prepare fortnightly and month end report for all outstanding Suspense and Office accounts to be presented to Finance.
- Conduct weekly and surprise spot checks on all areas of business within OPC and compile comprehensive Portfolio of Evidence to support all checks completed.
- Check full systems access report (HASS, Bancs) monthly to ensure that staff only have levels applicable to the job description.
- Ensure that Protection & Security procedures are followed and monitor Health & Safety requirements.
- Monitor OPC operational budget particularly expenses: e.g., overtime management.
- Manage the back-office function in support of branches and business units with monthly reporting to COO.
- Manage the fulfilment function to ensure timely customer service for loan fulfilment while minimising loss exposures.
Job Details
Application Closing Date: 26/04/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.