OPERATIONS MANAGER
We are hiring an Operations Manager to lead with discipline, structure and strategic oversight.
The ideal candidate demonstrates strong process governance, performance management expertise and the ability to mitigate operational risk before it escalates.
If this aligns with your leadership profile, we look forward to receiving your application.
Key Accountabilities
Account Management Support
Deliverables
- Implement and manage account support activities and ensure an effective operations management service delivery.
Operational and Risk Management
Deliverables
- Implement and manage operational governance and risk management processes in the context of organizational policy.
Relationship Management
Deliverables
- Build and maintain positive and productive relationships through ongoing dialogue with staff, senior management, brokers, regulators and other key stakeholders.
- Conduct regular meetings with the above stakeholders to assess and resolve operational performance as well as related risk and compliance issues.
Reporting
Deliverables
- Contribute to the preparation of high-quality monthly management information reports and monthly financial reports in accordance with statutory requirements.
Team Management
Deliverables
- Manage the team within the context of defined processes, identify required performance parameters and clarify roles to achieve operational goals.
Policy Implementation
Deliverables
- Ensure that standard operating policies, procedural guides, quality and service standards are developed, maintained, understood and implemented to ensure that risks are continuously identified, assessed and managed.
Control Processes Implementation
Deliverables
- Implement and manage operational control processes throughout the business to identify and mitigate key business risks and ensure timely and complete execution of fiduciary duties.
Service Culture
Deliverables
- Enable a culture which builds rewarding relationships, facilitates service feedback and allows others to provide exceptional customer service.
Job Requirements
Minimum Qualifications
- Bachelor’s degree with specialisation in Business Administration / Management
Experience
- 5–6 years’ experience in a long term insurance environment; with specific technical experience in corporate & retail claims management
- 2 years’ experience in a Supervisory role
Technical Requirements
- Certificate Of Proficiency (COP) – Intermediate level
- Financial and Long-term insurance knowledge with associated systems background
- Knowledge of financial products
- Insurance underwriting knowledge
- Advanced Excel
Closing Date: 14 March