| Position | Operations Manager |
| Entity | Khutsong Lodge |
| Line Manager | Managing Director |
The focus of this position is the management of the day-to-day operations of the Lodge to meet with specified standards, objectives, and policies of the Lodge
Main Accountabilities
- Area 1: Principal tasks and duties
1.1 Oversee and ensure that the Lodge generate money.
1.2 To install a strong marketing profile including active approaches to tourism industry to boost clientele numbers.
1.3 Ensure that income and expenses be monitored, and the budget should be used as a guideline to manage the Lodge.
1.4 Develop and maintain systems that ensure the safety and security of staff and assets in all aspects of work per best practices, Khutsong Lodge operating standards, and field realities.
1.5 Oversee the care of the inventory of Khutsong Lodge equipment and supplies
1.6 Oversee and develop a short-term, medium terms and long terms operational plan, to ensure that the Lodge sustains as a tourism attraction.
1.7 Provide status updates to the MD of the Lodge including immediate escalation of key issues where necessary - Area 2: Human Resources Oversight
2.1 Ensure that off days and annual leave is allocated properly
2.2 Ensure Staff is following the leave/off day roster
2.3 Ensure that constant on the Job Training take place subject staff to informal training regularly
2.4 Hold daily morning meetings for key personnel and monthly meetings for staff. Minutes to be send to MD
2.5 Report any grievances to MD
2.6 Performance appraisals to be implemented
2.7 Ensure that all F&B Staff Food handlers’ certificates are up to date - Area 3: Roles and Responsibilities
3.1 The Operations Manager will be responsible to manage all employees in the Lodge
3.2 Oversee and carry supervisory responsibility in accordance with the Lodge policies and applicable laws
3.3 Maintain good working relationships with all stakeholders
3.4 To involve the financial department in bookkeeping of the Lodge
3.5 To manage the business, using the following skills: Planning, organizing, implementing, monitoring, evaluation, and reporting.
3.6 Other roles and responsibilities will be assigned from time to time - Area 4: Staffing
4.1 Ensure staff levels are in accordance with business levels - Area 5: Financial Reporting
5.1 Ensure daily management report and cash reports are done
5.2 Ensure Banking is done according to the financial guidelines
5.3 Ensure Midmonth and Month end reports for all department is done and submitted to MD timely.
5.4 Ensure all guests are charged correctly
5.5 Ensure all dockets are processed on the day the sale made
5.6 Ensure cash ups are in accordance with the SOP
5.7 Ensure that food and beverage, operating equipment stack takes are as required and correctly captured before reports send to MD
5.8 Ensure twice stock take done in accordance with SOP for food & beverage
5.9 Ensure stock take done ones per month for operation equipment
5.10 Report any losses and damages immediately and take action to rectify
5.11 Ensure correction and investigate any discrepancies or errors in profit margins or stock levels
5.12 Ensure all floats are accounted for and checked on a regular basis - Area 6: Marketing
6.1 Report on marketing and sales activities – objective to create a sound business chase
6.2 Lead/manage and partake in activities - Area 7: Operational
7.1 Ensure smooth running of all Lodge operations
7.2 Allocate duties to all staff and ensure all your bases are covered daily
7.3 Ensure that all staff are neat, clean, and correctly dressed and equipped with the necessary items required for efficient service thereby maintaining the highest standards and appearance and skills as required.
7.4 During service peak remain on the floor with guests to ensure that service levels are extraordinary.
7.5 Ensure follow up with guests that problem has been sorted, especially when reported through a third party.
Qualifications and Experience:
Essential:
• Hospitality Management Qualification, Business Education, or a relevant qualification
• Minimum 3 years of senior management experience in hospitality industry
• Well-versed in the Lesotho Labour Code and its application
• Demonstrated experience in leading a diverse team or professionals and achieving results
Work-based Skills and Competencies:
Essential:
• Possesses strong written and verbal communication skills
• Possesses diplomacy skills and agility, able to quickly recognize, address and mitigate potential conflicts before they arise
• Can work under pressure and complete tasks at a high level of quality on time
• Can multi-task and prioritize effectively in an organized and strategic manner
• Demonstrates ability to liaise with interdisciplinary stakeholders
• Possesses strong ethics and is reliable in acting on what s/he commits to
• Is adaptable and demonstrates a growth mind-set when approaching challenges
• Is self-driven and takes initiative to achieve results & resolve problems
• Is proficient with the Microsoft Office suite
• Possesses understanding of the industry brand & values
Desirable:
• Fluent in English and Sesotho, both written and spoken
• Possesses experience in collecting and analyzing data
• Has a range of business contacts that can be used to grow partnerships in Lesotho
Please note this is a full-time hospitality position that requires the employee to work long and often flexible hours, which may include evenings, weekends and holidays.
How to Apply:
If you meet the requirements and are motivated to work helping others in a multicultural environment, please send a CV and Cover Letter explaining your motivation and fit for the role to: [email protected]
Please note that applications can also be hand delivered to Khutsong Lodge, Thaba Khupa, Thaba Bosiu
Closing Date of applications is Friday, 25th February 2022 by 12:00 pm