JOB OVERVIEW
Operations manager formulates strategy, improve performance, procure material and resources and while securing compliance. Operations Manager mentors his team members, find ways to increase quality of customer service and implement best practices across all levels of Naledi funeral Planners
RESPONSIBILITIES AND DUTIES
− Recruit, select, train, assign, schedule, coach, counsel and discipline employees
− Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
− Plan and review compensation actions; enforcing policies and procedures
− Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
− Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
− Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
− Analyze process workflow, employee and space requirements and equipment layout; implement changes
− Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
− Accomplish operations and organization mission by completing related results as needed
− Meet or exceed operations labour budget expectations
− Manage staff levels, wages, hours, contract labor to revenues
− Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
− Run a safe, injury/accident free workplace
− Manage relationships with key operations vendors
− Track vendor pricing, rebates and service levels
− Review and approve all operational invoices and ensure they are submitted for payment
− Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
− Work closely with the Human resources department to set and/or implement policies, procedures and systems and to follow through with implementation.
− Communicate all operating policies and/or issues at department meetings
QUALIFICATIONS/EXPERIENCE
− Bachelor’s degree in Operations Management, Business Administration, Supply Chain, or Related field
− At least 3-5 years of relevant work experience in operations roles.
− Being able to lead mostly through influence and process.
− Being a ruthless prioritizer while balancing the needs of all stakeholders.
− Building a culture of velocity through process mastery.
− Ability to set goals and develop achievable timelines to hit them.
− Ability to assess the Company based on data.
− Experience leading and managing people and departments.
− Ability to work both strategically and tactically.
COMPETENCIES AND SKILLS REQUIRED
− Leadership skills and Managerial skills
− Dispute resolution skills
− Analytical and negotiation skills
− Strong computer skills (Sage pastel and MS office knowledge)
− Strong communication and presentation skills
− Creative and critical thinking
− Team player
HOW TO APPLY
− Interested candidates must send their application letters, CV’s, certified copies of academic certificates and transcripts to [email protected]
− Applications received after the closing date will not be considered
− Only short-listed candidates will be responded to
− Selection interviews will be held at the date, time and place to be determined by NFP
− Short listed candidates will be required to authenticate information provided in their CV’s
− If you have not received communication within 7 days from the closing date, kindly consider your application unsuccessful
− Closing Date: 08th October 2021 at 13:00 hours.