Operations Assistant


Vacancy Announcement

Vacancy/Reference Number: SVN2022/01
Position Title: Operations Assistant
Position Grade:  G5 (UN Salary Scale for General Staff)
Duty Station:  CO Pretoria, South Africa
Appointment Type: Special Short Term 6 Months with the possibility of extension
Estimated Start Date: As soon as possible
Closing Date: 08 February 2022


Under the overall supervision of Chief of Mission, general supervision of the Movement Operations Manager and the direct supervision of Operations Associate, Movement and Data Processing, the Operations Assistant (Movements) is responsible for undertaking movements activities, with the following duties and responsibilities:

Responsibilities and Accountabilities
Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Operations Associate, Movement and Data Processing. distribute travel information to internal and external stakeholders.
Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.
Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.
In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.
In coordination with Operations Associate, Movement and Data Processing, process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines.
Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.
Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.
Provide regular feedback on work being accomplished to the Operations Associate, Movement and Data Processing and keep supervisors immediately informed of any issues that arise.
Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)
Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Associate, Movement and Data Processing or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
Organize travel-on-duty for all IOM staff at COUNTRY country office, the Regional office and countries covered by the region in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the [INSERT TITLE OF DIRECT
Monitor unused tickets and request appropriate refunds.
Maintain the filing system for the staff travel records, including the requests, approval, confirmation, ticket and TOR.
Perform such other duties as may be assigned.
Required Qualifications and Experience:

High school diploma with five years of relevant experience; or,
Bachelor’s degree in Administration, Tourism, Law, Economics, or related fields from an accredited academic institution with three years of relevant professional experience.

Prior Movement Operations or transportation experience is a strong advantage.


Strong computer skills – Word, Excel and Internet; past experience with Movement Operations-related databases and Airlines Reservation System “Amadeus” is a must.


Fluency in English
Working knowledge of local languages is desirable.


The successful candidate is expected to demonstrate the following values and competencies:

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
 Core Competencies
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Additional Notes:

Internals of the Organization and NMS candidates, as well as external female candidates, will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Method of application:

If you are qualified for this position, please email the following to [email protected] under the REFERENCE: SVN2022/01 in the subject line of your email:
Letter of motivation
Up-to-date Resume/CV
Copy of ID
IOM Personnel History form which can be downloaded from this website: https://southafrica.iom.int/vacancy
When you send your application, please specify the Vacancy reference number i.e. SVN2022/01 on the subject line of your email. It will be challenging to track your application without the reference code provided. Incomplete applications will be rejected.

Please send your applications by 08 February 2022. Only shortlisted candidates will be contacted.