LEHAE FUNERALS
Operations Administrator
Location: Maseru Head Office
ABOUT THE ROLE
Lehae Funerals is looking for an experienced Operations Administrator to oversee daily branch operations, improve efficiency and ensure high-quality service delivery. The successful candidate will lead teams and drive operational excellence in line with the company’s strategic objectives.
KEY RESPONSIBILITIES
- Oversee and manage day-to-day operations across all branches.
- Communicate operational policies and procedures and ensure compliance.
- Monitor branch performance and ensure targets are achieved.
- Optimise the use of staff, equipment and inventory.
- Lead, mentor and develop staff to improve productivity and performance.
- Control costs and identify opportunities to improve profitability.
- Coordinate with other departments to ensure seamless service delivery.
- Identify process gaps and implement improvements.
- Address customer service issues and ensure client satisfaction.
- Support the Finance Department with sales checks and reconciliations.
BEHAVIOURAL & TECHNICAL COMPETENCIES
- Strategic thinking and sound decision-making.
- Strong leadership and people management skills.
- High attention to detail.
- Excellent time management and ability to multitask.
- Analytical and results-oriented approach.
- Strong communication and interpersonal skills.
REQUIREMENTS
- Diploma in Business Administration, Operations Management, or a related field.
- Minimum 5 years’ experience in operations management or a similar role.
- Proven leadership and team management experience.
- Strong organisational and problem-solving abilities.
- Experience in financial management.
- Proficiency in Microsoft Office and operational systems.
- Experience in the funeral industry will be an added advantage.
HOW TO APPLY
Interested candidates should submit:
- Updated CV
- Application Letter
- Copies of relevant qualifications/certifications
📧 Email: [email protected]
📅 Closing Date: 10 September 2026
Only shortlisted candidates will be contacted.