Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Coaches on preventative maintenance activities and basic repairs completed by customer employees
Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Skill Level A
Level I Technician plus:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships
Able to identify opportunities for work process improvements
Can resolve common technical problems
Skill Level B
Skill Level A plus:
In depth mechanical and/or electrical repair and maintenance capability to carry out product repairs including components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Education, Licenses, Certifications
Apprentice Certified Power Generation or Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification (optional)
Locally valid driving permit
Experience
Basic level field service work experience
Intermediate level knowledge of and/or experience with power generation or engine products
High Voltage/ Low Voltage experience (optional)
Customer service experience
The role is based in Kolomela and the expectation is that the candidate will reside in the Kolomela area.
At Cummins, we are an equal opportunity employer committed to creating an inclusive environment where the diversity of our workforce strengthens our ability to deliver world class products and services to our customers . Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, citizenship, gender identity and/or expression, or other status protected by law. Cummins welcomes applicants with disabilities and will make reasonable accommodation to enable individuals to apply and compete for employment opportunities for which they are qualified. We are committed to fostering a flexible environment that supports the balanced integration of an employee’s professional and personal responsibilities and goals.
SERVICE
South Africa-Northern Cape-Kuruman-South Africa, Kathu, DBU – Sishen Mine
Shop
Recruitment Job Type Technician
Oct 17, 2019, 7:47:40 AM
Ongoing