Online Travel Agency Specialist – Remote

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Frontdesk LLC is changing the way you view travel! We are a short term rental company looking to add a friendly, proactive, and extremely detail oriented employee to our growing guest experience team! We need someone who has extensive customer service experience and is willing to make quick decisions as necessary. If you’re well versed in technology, have a self-starting mentality, and are willing to face any challenges that come your way with a positive attitude, then this may be the job you’ve been looking for!About the job:
This position is perfect for someone who wants the opportunity to work from home in order to stay home with their children or a student who studies online. The Online Travel Agency (OTA) Specialist is responsible for overseeing guest communication for 100+ units at a time across multiple cities. Your primary job duties would include handling all guest communication before, during, and after checkout. working with our Travel and Safety Speciliast (Quality Assurance Specialist) to ensure all guests have been screened with 100% accuracy, as well as upsell our guests to direct book with us on our direct booking site. Additionally, you will be required to submit a series of reports on a weekly basis. This position is “on call” 24/7, meaning that during waking hours, you must be able to respond as requests/emails come in. All guests and inquiries must be responded to within 5 minutes (urgent matters) to an hour (non-urgent matters). You will work directly with your City Manager, Quality Assurance Specialist, and the Director of Guest Experience in order to ensure that our guests have a top-notch experience with us. You must be able to find information with minimal guidance using the tools that we provide you, as well as have the ability to think through sometimes difficult decisions. As a majority of the position is computer-based, you would need to be able to work from a computer with a reliable internet connection. This position is part-time with the potential for more hours as we grow.

Requirements:

  • Strong multi-tasking skills (required)
  • At least 3 yrs experience in a customer service role required (Travel agency experience a plus!)
  • Remote job experience (strongly preferred)
  • Access to a computer with a reliable internet connection
  • Must be technologically inclined
  • Must be highly self-motivated and prepared to work from home
  • Must have an upbeat, team-oriented personality
  • Must have access to a computer with a reliable internet connection and experience using a smart phone/mobile apps
  • Willing to work our unique 24/7 on-call schedule, even on weekends and holidays
  • Responsive via email and text
  • Experience with Slack (preferred)
  • Experience with Google Drive (required)

Compensation and Benefits:

  • $15/hr starting pay
  • Some benefits may be available, if consistently meeting minimum hour requirements

Learn more about Frontdesk here:

  • https://www.glassdoor.com/Overview/Working-at-Frontdesk-EI_IE2439522.11,20.htm
  • https://stayfrontdesk.com/blog/say-hello-to-a-new-frontdesk
  • https://www.jsonline.com/story/money/business/2018/07/01/frontdesk-corporate-housing-business-travel-milwaukee-charlotte-indianapolis/734477002/
  • https://www.biztimes.com/2018/industries/banking-finance/frontdesk-gets-investment-from-bucks-lasry/

Apply:
Email your resume and cover letter to [email protected]

Apply here!

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