Do you own a I5 or I7 PC and have access to secure fast fibre connection?
Then this work from home position can be ideal for your.
Our online retail business has been expanding rapidly. The opportunity has arisen for fulltime and part-time members of staff to join our team, with the responsibility development of the online retail business, including uploading of new products and development of sales channels. Stock and financial control is an essential part of this admin role.
The role will later involve managing and processing online orders, and further developing this growing area of the business, together with associated customer service and experience management. Primary responsibility will be administration of ecommerce back office, financial control and supply chain support.
Responsibilities
· Manage all courier orders for dispatch, delivery, tracking of orders till goods receipt by customers. Fair knowledge of logstics supply cahins will be critical.
· Respond to routine customer enquiries via e-mail and telephone; Customer service experience is key skill required preferably in retail environments
· Identify non-routine customer enquiries and escalate as appropriate;
· Manage stock levels and adjust pricing using in-house electronic stock-control systems;
· Financial administration: book-keeping, stock control, receipts, payments, creditors, debtors etc.
· Uploading of new product lines on ecommerce and social media platforms
· Monitor listings and take action on under-performing product lines;
· Resolve missing/damaged items or returns queries
· Help to maintain the store website products across ecommerce sales channels
· Provide advice to customers both by email, face-to-face and by phone.
· Place stock orders and administor warranty claims with suppliers.
What we are looking for
The successful applicant might have previous sales order processing experience. Candidates from other backgrounds, including recent graduates, will also be considered on merit. Experience in financial administration and stock control is critical.
We are looking for someone who:
· has a good eye for detail and accuracy;
· possesses excellent literacy and numeracy skills;
· really cares about customer service; can use their initiative;
· has drive, enthusiasm and a “can do attitude”;
· Adept in IT Technology;
· Verbal & Written Communication;
· Organization, Time Management;
· Planning, Resourcefulness, Detail-Oriented;
· Affinity for relating and understanding a wide spectrum of product ranges including technical aspects
· Anticipates Needs and is good at reading in between the lines to manage expectationsand very much self-driven.
Please dont apply of you dnt have an understanding of a supply chain cycle, no familiarity with retail service industry, not in possession of an I5 / I7 PC and no access to a fibre connection as this is essential for remote nature of the job.
The role is a high performace fast output and deliverable based. Salary is coupled to measurable outputs considering the remote nature.
If you are energetic, driven, determined proudly passionate about your work we really look forward to meeting you.
What you can expect in return
Competitive salary; Flexible working arrangements, Career Development with maximum exposure to supply chain at the forefront of the retail industry.
Contract length: 1-3 months
Part-time hours: 40 to 52 hours per week
Expected Start Date: Immediately
Job Types: Part-time, Contract
Salary: Up to R350.00 per day
Contract length: 3 months
Application Deadline: 2021/03/14
Expected Start Date: Soonest
Job Types: Full-time, Contract
Salary: Up to R350.00 per day
Experience:
- Financial Administration: 4 years (Required)
- Supply Chain & Logistics: 4 years (Preferred)
- retail: 3 years (Preferred)
- E Commerce: 4 years (Preferred)
- Stock Control: 4 years (Preferred)
- Computer: 4 years (Required)
Education:
Work Remotely:
COVID-19 Precaution(s):
- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place