To ensure success, the Onboarding Coordinator provides education about APFM processes and best practices, build a strong rapport with new partners, answer questions, and personally assist with setting up their account.
The Onboarding Coordinator works closely as a liaison between newly partnered communities and multiple APFM teams including Regional Managers and Senior Living Advisors. Onboarding Coordinators are responsible for ensuring Senior Living Advisors have the necessary information to refer appropriate families to new communities. The Onboarding Coordinator also utilizes the resources of the Partner Development Manager who signs on the community to understand the needs of the newly partnered community and any specific strategies necessary for success.
The Onboarding Coordinator reports to the Senior Manager, Customer Experience and Partner Development.