users * Accurately record all details on the IT service desk system * Assist with providing effective and
timely desktop hardware, software and printer support *Maintain and support local area network and
wide area network infrastructure in all offices of RTIA according to IT procedures and policies *
Management of IT equipment and assets inventor * Perform new software and hardware installation
and configuration including telephone system (VOIP), APN and Mobile devices *Provide user support
on existing hardware and software according to specified departmental norms and standards *
Troubleshoot and resolve system and network problems *Adherence to Operational Level Agreement
requirements and ICT policies *Conduct research on latest ICT trends and advise on implementation *
Train users on the utilisation of computers and computer systems and applications * Take ownership
for own work, performance management and development * Introduce improvement opportunities
within area of expertise in line with best practice to optimise performance * Engage in problem solving
and continuous improvement to maximize output of area * Monitor the information management
system and report on any fault connections on the network * Conduct basic fault finding * Report to
service providers, faults * Record and close all calls received electronically, in person or by telephone
accurately and keep maintain operational documentation * Provide informal training of users and act
as training back-up * Produce management information on the total number of calls received per
month * Follow up on completed service calls and determine user satisfaction * Assist as necessary in
coordinating any project, hardware or software configuration collection or changes from users in
various projects, e.g. new users, upgrading of PC’s * Establish a pattern recognition of calls and
advice relevant ICT staff member accordingly.
Enquiries: Mr. Kabelo Magongwa – (087) 285 0500
Correspondence will only be with shortlisted candidates, if you do not hear from us in 30 days
please consider your application as unsuccessful.
To apply please submit a letter of application, recent curriculum vitae as well as certified
copies of qualifications and identity document. Applications must be addressed to: The
Human Resources Division, RTIA, PO Box 6341, Halfway House, 1685 or hand delivered to
Waterfall Edge B, Howick Close, Waterfall Office Park, Bekker Road, Midrand or emailed to
Please note that applications without all the relevant supporting documents as prescribed
above will not be considered.
The RTIA is an equal opportunity employer and is seeking to balance the employment equity
profile. The Agency is thus strongly encouraging applicants from the following designated
groups; Indians, Coloureds, Whites, unemployed youth, females and people living with
disabilities to apply. Preference will be given to Coloureds, Indians and Whites.
Where applicable, applicants are further advised that candidates will be subjected to a
Apply here!