Job Purpose
- To provide office and administrative support to ensure smooth-running of card issuing business. Meet new account and card sales targets.
- Ensure all work is conducted accurately and timeously at the same time complying with customer requests as well as with laid down policies and procedures to minimise risk and costs.
- Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
- Adopt Credit card usage
- Action dormant credit card accounts
- Call customers that have not used their credit cards which have been issued within three months
- Ensure that all renewal cards received are issued to customers to drive card activity
- Notify customers whose credit cards have not been renewed
- Ensure all applications forwarded to Centre have been captured within 3 days for efficient TAT
- Ensure applications with input error are rescanned to meet the sales and improve on customer experience
- Ensure all captured cards are received together with their PINs and delivered to respective Branches
- Re-instate debit orders for accounts with VD status where repayment ability is evident
- Ensure daily monitoring, investigation and addressing of marked POS liens
- Track new accounts never used – to avoid sunk costs
- Work directly with procurement in managing country card stock levels and ensuring that all service providers accounts are up to date
- Document minutes for all engagements held with country card-stake holders
- Deal with card complicated queries beyond CCC resolution.
- Deal with email enquiries.
Preferred Qualification and Experience
- Degree in Business related field
- Minimum 2 years Banking experience
- Experience in customer relationship management
Knowledge/Technical Skills/Expertise
- Business acumen
- Computer literate
- Highly proficient in MS Office
- Product knowledge
- Knowledge and understanding of the principles and practices of business economics and the current business economic environment.
- Knowledge of general banking practices and procedures.
Apply here!