Job Overview
Job Title: Office Assistant
Reference Number: MMH260313-10
Position Type: Permanent
Role Family: Administration
Cluster: International
Location: Maseru, Lesotho
Closing Date: 08 April 2026
Introduction
Through its client-facing brands Momentum Group, including Multiply (a wellness and rewards programme), and other specialist brands such as Guardrisk and Eris Property Group, the group enables businesses and individuals from all walks of life to achieve their financial goals and life aspirations. The group supports people to grow their savings, protect what matters, and invest for the future, while helping organisations care for and reward their employees and members.
Disclaimer
Applicants are encouraged to verify the legitimacy of this job advert on the official company careers page.
Role Purpose
To ensure that the allocated area is clean and hygienic, and that all cleaning duties are carried out in accordance with key performance indicators.
Requirements
- Matric / LGCSE
Duties and Responsibilities
Internal Process
- Cleaning of allocated areas, including vacuuming, washing crockery and cutlery, cleaning floors and workspaces
- Cleaning bathrooms and replacing disposable items as per roster
- Ordering cleaning stock timeously
- Making tea and coffee for meetings
- Assisting with catering requirements for meetings
- Reporting broken equipment or office assets promptly
Client
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements to manage client expectations effectively
- Make recommendations to improve client service and fair treatment within area of responsibility
- Participate in and support a culture of exceptional client service
- Monitor turnaround times and quality standards and resolve issues promptly
- Drive achievement of client service delivery goals in line with predefined standards
- Manage and resolve client queries and use insights to improve service and business processes
People
- Build strong relationships by providing specialist knowledge and positive leadership
- Continuously develop own expertise and apply industry knowledge
- Positively influence and manage change while offering specialist support
- Contribute to innovation through sharing and implementing new ideas
- Participate in a culture focused on productivity, service delivery, and quality management
- Take ownership of personal career development
Finance
- Contribute to area-specific budgets to minimise expenditure in line with operational plans
- Identify opportunities to enhance cost effectiveness and operational efficiency
- Provide input into governance processes, systems, and legislation within area of specialisation
- Escalate unresolved policy and governance compliance issues appropriately
- Contribute to risk identification processes and communicate recommendations in the appropriate forum
Competencies
- Documenting Facts
- Exploring Possibilities
- Impressing People
- Interpreting Data
- Interacting with People
- Articulating Information
- Generating Ideas
- Establishing Rapport