As part of the People Shared Services that will provide excellent service and employee experience for over 23,000 employees, the incumbent’s primary responsibility is delivering the OD and Rewards initiatives for TFG including compensation and benefit structures, practices and org design consultation services. The incumbent will ensure professional consultation with the business (relevant line managers and employees) focused on delivering best customer service in a continuously improving efficient and effective way that at least achieves PSS Service Level Agreement standards. The requirement is that this role will also assist in other teams, and / or in broader People Shared Services according to resource needs.
Job Requirements:
Skills and attributes
- Experience of influencing at senior leadership levels
- Customer service / user experience passion
- Excellent interpersonal and communication skills
- A ‘can do’ attitude with high service delivery
- Continuous improvement performance mindset
- Understanding of related policies and legislation
- Understanding of the TFG business context
- Resilient in the face of obstacles
- Ability to work in fast paced and pressurized environments
- Compensation and benefits knowledge
- Analytical and numerical ability
- Strong knowledge of OD
- Strong knowledge of change management
- Critical thinking skills
- Strong judgement and the ability to work independently
- MS Office package proficiency [e.g. Excel]
Experience
- 3 to 5 years functional experience in HR and / or benefits, compensation and/or OD and change management.
- Working understanding of OD & Reward and / or HR generalist activities
Qualification
Key Performance Areas:
Functional lead from SPA OD & Reward specialist team
- Deliver outputs guided by OD & Reward strategies, policies and processes provided and updated by SPA OD & Reward specialists;
- Up-skilled and timeously informed about key policy changes; new legislation; and new initiatives / projects by SPA OD & Reward specialists;
- Responsible for OD & Reward operational delivery, with SPA OD & Reward specialists owning end-to-end accountability of all OD & Reward strategies;
- Escalate relevant OD & Reward matters to Line Manager or relevant SPA OD & Reward specialists for timeous resolution
Operational lead from OD & Reward Manager and People Shared Service Management
- Day-to-day operational management and leadership from OD & Reward Manager and PSS Management,;
- OD & Reward activities to be planned, recorded and delivered within SLA, procedure and protocols; and compliance risks escalated
Delivery of OD & Reward activities for benefits, compensation, OD and change management
- Guided by annual calendar of OD & Reward events to meet business deadlines within SLA standards, including readiness for key internal meetings (e.g. Forums relating to equal pay for equal work, annual increase mandates, variable pay, benefit updates, structure changes)
- Plan and execute the annual calendar events for OD & Reward [e.g. Annual increases, variable pay etc.]
- Work with PSS System and Reporting team to ensure all OD & Reward data is tracked and available for all reporting requirements
- Ensure that packs are prepared for relevant SPA Domain/s for all internal committees (e.g. Remco) timeously
- Ensure OD and Reward activities allocated are prepared and delivered within SLA
- Ensure that line managers are advised as required on compensation, benefit and OD matters as per the guidelines and policy
- Ensure that exception investigated, managed and resolved (e.g. salary outliers, excess annual leave etc.)
- Ensure that offer, restraint/retention and severance packages are accurately prepared using updated templates and matrices and signed off by relevant stakeholders per protocols
- Ensure that all benefit amendments (whether internal or external provider e.g. Retirement Fund, TFGMAS) are planned and effectively implemented
- Assist the Strategic People Advisor with the roll out of the benefits plan through communication and consultation with employees and provide business advice on related matters.
- Provide consultation on critical illness cases
- Provide updated Job Profiles to all businesses, based on internal & external market grades and motivation
- Ensure all jobs linked to salary bands and reviewed on a calendar rhythm
- Provides OD guidance for new roles inline with the OD principles per SPA Domain
- Ensure that consultation is provided to line managers with regards to optimal structures when changes are being considered, with escalation to the relevant parties where necessary
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Ensure that relevant documentation and systems are aligned/maintained
- Brief tasks to be delivered by Transactional Services within agreed lead times, agree delivery and ensure timeous and quality completion
- Brief work to external suppliers within agreed lead times and ensure timeous and quality delivery [where required]
- Participation and delivery on new projects and pilots as required
Build relationships (internal; third parties; etc)
- Brief tasks to be delivered by Transactional Services within agreed lead times, agree delivery and ensure timeous and quality completion
- Execute operational activities for / through relevant third parties (e.g. TFGMAS, Remchannel etc.])
- Partner to deliver end-to-end digital / e-solutions (e.g. Compensation Workbench etc.)
- Escalate third party delivery issues to relevant relationship holder (i.e. SPA ER)
- Attend regular operational meetings with third parties (e.g. SARA [SA Rem Association], PwC etc.)
- Brief work to external suppliers within agreed lead times and ensure timeous and quality delivery
Identify and manage potential risk
- Ensure all OD & Reward activities are consistently conducted in a way that meets compliance measures and stands up to internal and external reviews and audits
- Ensure all significant legislative risks / compliance issues are escalated to OD & Rewards Manager and or relevant SPA OD & Reward and relevant Specialist)
Continuous Improvement
- Identify opportunities for improvement in OD & Reward processes and communicate these to OD & Reward Manager for consideration
- Execute User Acceptance Testing activities as directed by the OD & Reward Manager aligned with Systems & Reporting team
Problem Management / Escalation Management
- Communicate all significant risks to delivery to the OD & Reward Manager
- Escalate any deviation to policy to OD & Reward Manager to raise with SPA OD & Reward for decision
General: People Shared Services Support
- Assist in other teams, and / or in broader People Shared Services according to resource needs (valley periods, emergencies, projects)
- On request, act as 2-I-C to OD & Reward Manager (e.g. during absence; taking the lead on a project; etc)
- Mentors to consultant team members
- Make recommendations and proposals to improve shared service effectiveness and efficiency
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.