MINISTRY OF FINANCE AND DEVELOPMENT PLANNING
EXTERNAL CIRCULAR NOTICE NO 1 OF 2025
FIN/HR/ADVERTS/02
DEPARTMENT: Treasury
DIVISION: Financial Systems
JOB TITLE: Network Support Officer
GRADE: G
NUMBER OF POSTS: One (1)
RESPONSIBLE TO: Senior ICT Support Officer
MAIN PURPOSE OF THE JOB
To contribute towards the availability of the LAN/WAN infrastructure, service and client workstation platforms, and application network service infrastructure for IFMIS.
MAIN DUTIES
1.0 Network Administration & Operations Management
1.1 Oversees and supports different types of networks: LAN, WAN, MAN, Virtual Private Networks, Intranets, and Extranets.
1.2 Supervises server installation and management; troubleshoots server problems.
1.3 Maintains the network server environment by implementing physical security measures and appropriate environmental controls (e.g., temperature regulation).
1.4 Creates and manages network groups, links workgroups to other networks, and ensures seamless communication.
1.5 Plans for network server fault tolerance (RAID, hot swap, warm swap, spare swaps, clustering, replication, mirroring, backups, restore tests, hot and cold sites).
1.6 Manages disk storage systems (basic & dynamic storage); implements distributed file systems and optimizes disk performance.
1.7 Coordinates network connectivity management, including configuring DHCP and DNS services, and troubleshooting connectivity issues.
1.8 Manages users’ access to server resources by configuring domain groups, user accounts, and profiles.
1.9 Monitors access to shared folders and shared devices (e.g., printers, faxes).
1.10 Monitors access to web services, including configuring web and FTP services, controlling security access, and maintaining service availability.
1.11 Manages and monitors remote access to server resources (e.g., dial-up, VPN); ensures secure remote access.
1.12 Ensures server reliability and availability by managing backup procedures and data recovery in case of system failure.
1.13 Monitors user activity within the server environment.
2.0 Desktop Support
2.1 Organizes and performs desktop software installations, both manually and automatically.
2.2 Liaises with the team regarding software upgrades and troubleshooting.
2.3 Implements and manages file systems, including access to shared files, offline file management, and file encryption.
2.4 Administers hardware devices and drivers, controls access to printers, and troubleshoots device driver issues.
2.5 Monitors and optimizes system performance and reliability, manages hardware profiles, and applies measures to restore system functionality in case of failure.
2.6 Manages the desktop environment, including user profiles, desktop settings, accessibility services, local security settings, and remote administration.
2.7 Implements network services, including configuring LAN and internet connections, email services, firewall monitoring, and browser security settings.
3.0 Help Desk Support
3.1 Handles and logs support calls.
3.2 Conducts initial problem diagnosis.
3.3 Identifies and isolates the root cause of issues related to IFMIS applications, desktop applications, operating systems, databases, or networks.
3.4 Refers problems to the appropriate support personnel.
KEY OUTPUTS
1. Network Administration & Operations Management
- Effective maintenance of the network server environment, including physical security measures.
- Successful creation and operation of network groups.
- Properly configured and optimized distributed file systems.
- Optimized disk storage, disk performance, and distributed file systems.
- Well-managed and secure access arrangements for server resources, shared folders, shared devices, and web services.
- Reliable server operation with robust backup and recovery mechanisms.
2. Desktop Support
- Successful installation and upgrading of desktop software.
- Operational and effective network groups.
- Regularly monitored and optimized system performance.
- Well-managed desktop environment.
- Properly implemented network services.
3. Help Desk Support
- Prompt response and efficient logging of support calls.
- Accurate initial problem diagnosis and issue identification.
- Efficient referral of problems to relevant support personnel.
- Well-documented procedures and standards for the help desk function.
- Production of useful technical articles for helpdesk user guidance.
KNOWLEDGE AND SKILLS
Education and Training
- Degree in Computer Science/Information Systems
Other Relevant Knowledge and Skills
- Knowledge of RDMS, network, and operating systems (both network and desktop).
- Ability to prioritize tasks and work independently when required.
- Ability to work flexibly and as part of a team.
Particular Skills in the Following Areas:
Network Administration & Operations Management
- Analytical and diagnostic skills.
- Technical management skills.
- Knowledge and expertise in server operating systems (e.g., Windows Server 2003, Windows XP Server, Unix/Linux).
Desktop Support
- Problem elicitation and diagnostic skills.
Help Desk Support
- Problem diagnostic skills.
- Strong interpersonal and customer care skills.
- Good listening and communication skills.
COMPLEXITY
Problem Solving
- The incumbent is expected to resolve work-related problems that may impact the Ministry, Treasury, or Division’s ability to meet objectives.
- Requires strong technical diagnostic skills.
Supervision Received
- Must have the ability to prioritize tasks and work independently.
- Must refer to relevant IT/IS policies and standards before making decisions.
- Regular consultations with supervisors.
CONTACTS
The incumbent will regularly interact with:
- Supervisors for day-to-day duties.
- Members of the IFMIS IT/IS Unit.
- IFMIS Application Development, Management, and Support Unit.
- Financial Systems and Organization Development Group.
- Ministry of Finance Management Information Systems Division.
- Ministry of Communications, Science, and Technology.
- Other ministry IT/IS departments.
- Ministry Accounting Units and Sub-Accountancies.
- Third-party suppliers, including IFMIS turnkey contractors.
- Treasury HR function.
- Users of the IFMIS System.
WORKING CONDITIONS
Unfavorable Conditions
- Minimal unfavorable conditions.
Hazards
- Minimal hazards associated with the job.
Submission Address:
Government Complex, Ministry of Finance, Treasury Department – Human Resources Office, 1st Floor, Room 1009
NB:
APPLICANTS WHO ARE SHORTLISTED WILL BE REQUIRED TO SUBMIT CERTIFICATES OF VERIFICATION OF EDUCATIONAL
CERTIFICATES FROM THE COUNCIL OF HOGHER EDUCATION (CHE)
Applications on relevant forms GP103 for job seekers and GP 104 for serving officers accompanied by certified copies of educational certificates and transcripts and National
Identity Document (ID) should be addressed to:
Human Resources Office
Ministry of Finance
P. O. Box 395
Maseru
NOT LATER THAN FRIDAY 14th APRIL 2025