About us
Everyone has ideas for making the world a better place – Impact Hub is a place where they can come to life. With over 110 Impact Hubs, and more than 350,000 Impact Makers around the world, we have fostered a collaborative ecosystem that inspires, connects, and empowers people worldwide to work towards a just and sustainable society. Starting in 2005 with just one Impact Hub, we have grown into a tightly connected network spanning the globe.
Impact Hub is about people who see and do things differently. We invite you to join us!
Job overview
As part of this evolution, we are now seeking an exceptional individual to join our team as the Network Communications Lead. This person should be a Brand & Communications professional who shares our ambition to transform our internal brand and communications from a function of necessity into a strategic asset – a tool that inspires, engages, and unites. The ideal candidate should possess the skills to co-create an approach that acknowledges the diversity of our network while fostering a unified sense of purpose and pride. We aim to leverage storytelling not just as a method of sharing information, but as a means of building a narrative in which every member of our network sees themselves.
Reporting to the Global Director of Brand and Communications, and working closely with the Network Development team, the successful candidate will enhance our global network experience. This presents an exciting and unique opportunity to join our global mission and help engage our Impact Hub Makers (staff) in various global initiatives. The role ensures that their experience with our network is valuable, easy to navigate, and exquisitely delivered.
Location: based in a location with an Impact Hub ideally at a maximum of 4 hours time difference with GMT (this is desired rather than essential).
Application deadline: 14 February 2024
Key responsibilities
Network (internal) communications
- Develop and implement a comprehensive, sustainable internal communications strategy, focusing on content and engagement around the Impact Hub Network experience.
- Measure and analyze the effectiveness of all internal communications efforts.
- Enhance the Makers’ (staff) experience within the network by identifying and managing key communication touchpoints.
- Create, curate, edit, and manage key internal communication tech-platforms, calendars, and campaigns, ensuring Maker satisfaction. This includes newsletters, report releases, surveys, announcements, and other materials.
- Design and execute internal campaigns, creating communication packages, mailings, and additional materials as needed.
- Monitor and report on success metrics for network engagement, continuously proposing and implementing upgrades.
- Provide ad-hoc copy-editing and proofreading support to global team members for network-focused communications.
Brand Advocacy
- Weaving together community building, creative thinking and purposeful concept development. All while fostering a deep understanding of our internal audience.
- Your skill set should include the ability to engage and unite our diverse team of Impact Hub Makers through innovative branding initiatives. You’ll be responsible for creating and nurturing a brand culture that resonates deeply within our community, fostering a sense of belonging and brand advocacy. Your efforts will be key in transforming our internal environment into one where every team member feels valued, motivated, and equipped to be a brand ambassador.
Brand Alignment and Compliance Monitoring
- Establishing a system to regularly review and ensure brand alignment across all Impact Hubs. This will include assessing marketing materials, communications, and events for consistency with global brand standards. Additionally, the development of a compliance framework that balances local flexibility with maintaining the brand’s core essence. This could include creating reference checklists or guidelines for 110+ Impact Hubs.
Network Events
- As the Network Communications Lead, you will play a pivotal role in managing communications for network events. Your responsibilities include developing and executing comprehensive communication for various Impact Hub events, such as global gatherings, regional conferences, and online webinars. You’ll collaborate closely with event teams to ensure coherent and engaging messaging that aligns with our brand and mission. This involves crafting event announcements, promotional materials, and post-event communications. Your creative and strategic input will be key in enhancing the visibility and impact of these events.
Knowledge Management
- You will be responsible for curating and managing content within the Impact Hub Knowledge Space, an internal digital platform for knowledge management. Your duties include ensuring the quality and consistency of network communication materials and acting as the Content Owner. Additionally, you will be instrumental in enhancing the user experience of the Knowledge Management system, focusing on user interface engagement and satisfaction.
Contractual summary
- Legal Form: Independent Contractor if outside of Austria; employment, if based in Austria; if in Europe, VAT registration required.
- Starting Date: March 1st, 2024
- Engagement: Full-time (1 FTE – 40 hours per week) with a flexible working schedule
- Contract length: undetermined period contract; 3 months probationary period.
- Location: Based in an existing Impact Hub between GMT-3 to GMT+1 time difference.
- Remuneration: 3,000 EUR monthly (total cost to company as an independent contractor) commensurate with past experience, and subject to Cost of Living Adjustments (COLA) based on country of residence, seniority and experience.
- International travel: 2-3 times a year, 100% compensated.
- Reporting: Direct report to Fenno Verdaasdonk, Brand & Communications Director based in Amsterdam/Lisbon.
- Paid holidays: 25 days of paid time off annually + the local public holidays.
- Allowances and other contributions: 30 EUR monthly allowance for use of own equipment; other expenses (i.e., phone, etc.) on a needs basis; access to all company tech systems for work and communication.
- Office space: Free membership and workplace at Impact Hub in your country.
- Citizenship/visa: Please note that Impact Hub GmbH will not be able to provide any visa process support. In case you live in a different country than your country of citizenship, you need to have an appropriate employment/independent contractor visa/permit for the respective country to be considered.
Application process
Submit your application (including Cover Letter and CV) via this application form by 14th of February 2024. For any questions, please send your questions to [email protected]
- Only the selected candidates will be contacted for the interview phase in the recruitment process
- Applicants may be required to complete an assignment before the interview