Description
MAJOR JOB ACTIVITIES:
Vectrus has an excellent opportunity for an experienced, self-directed, Network Audio Visual/VTC Engineer. This position is in support of a Department of Defense (DoD) organization, CJTF-HOA located OCONUS in Djibouti, Africa. This position is required to travel OCONUS.
The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
They must design, operate, maintain, and manage the LAN infrastructure (e.g., switching and routing devices, firewalls, load balancers, alarmed carrier devices, uninterruptible power supplies, in-line network encryption devices). Provide VIP fly-away comms support. Maintenance and operation AV, VTC, and maintenance of Voice services.
Coordinates hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all incident resolutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
Additionally, the Network AV/VTC Engineer will provide remote support and/or travel to customer sites as required
MATERIAL & EQUIPMENT DIRECTLY USED:
The Network AV/VTC Engineer is responsible for maintaining, analyzing, troubleshooting, repairing and supporting switching and routing devices, firewalls, load balancers, alarmed carrier devices, uninterruptable power supplies, and in-line network encryption devices, which deliver the organization’s Audio Visual and Video Teleconferencing capabilities. They configure devices in accordance with security policies.
The Network AV/VTC Engineer develops and maintains IP address schemes for all assigned networks, and annually review and update the Master IP Routing Schema. Troubleshoot and correct all detected or reported network faults or outages. Provide assistance via remote access, phone, or in person. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources
The Network Audio Visual/VTC Engineer requires excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. They manage and maintain Multi-media Streaming Systems and Video Teleconferencing (VTC) ranging from simple desktop to more complex integrated AV systems. They provide first line fault monitoring on the customers networks making best use of available network management tools; Identify, isolate and classify network faults identified either manually or via available network management tools; Receive, confirm, and classify network reported faults identified by customers or performance management tool.
WORKING ENVIRONMENT:
Office working location. The Network AV/VTC Engineer will provide remote support and/or travel to customer sites as required.
PHYSICAL ACTIVITIES:
Will be required to sit for extended periods of time.