VIV is passionate about giving our customers a way to live a life that’s easier, more affordable and more satisfying. Our product, Autopilot, is a bill negotiation service that has saved our customers millions of dollars. Nationwide, customers overpay by nearly $60 billion per year and our goal is to be our customers advocates and guides as we help them keep the services they love but at better prices! Our bill advocates talk with providers like Comcast and AT&T to help put money back in our customers’ pockets!
We are looking for bill advocates to join our growing team!
If you are passionate about helping people, love a challenge and are quick on your feet, we want to know!
Responsibilities:
- Call providers, navigate call trees to get to the right people
- Negotiate lower monthly rates, freebies, enhanced services
- Be creative in finding ways to maximize savings for our clients
- Jot it down! Keep super detailed notes about your calls to make sure the companies keep up their end of the bargain and so that your customers know every little thing you did to help them!
- Talk with customers about options for savings, how they used their services, and be the bearer of good news; tell them all about the amazing savings you wrestled from the providers.
- Help us grow by looking out for new techniques, strategies and avenues for savings and be ready to help train your team on the new tricks!
- Chat with other negotiators, team leads, and even other departments. It takes a village to negotiate a bill and our team loves working together to give the customer the best results.
Experience:
- Not afraid of talking on the phone to strangers and trying to make new friends
- High energy, loves talking to people!
- Customer service first mentality
- Someone who can talk their way out of, or into, anything.
- Big time team player, who wants to learn from other departments to become a jack of all trades
- Working with new, trendy, tech software and eager to learn something new
- Experience with Microsoft suite, and GSuite a plus
- Self starter who is eager to pave their own way
Benefits:
- Get in on the ground floor with a fast growing tech company
- Super flexible! Work from home, or Starbucks, or the car! Knock out some bills while you fold the laundry! We are working towards our goal to make people’s lives better and that includes you!
- The sky’s the limit! We are still growing and we want you to fill in those new roles as we grow! Good at commercial bills? Become the go-to for comm. Great at notes? Help us build our knowledge base! If you are good at it, we want you to do it!
Job Types: Full-time, Part-time, Contract, Commission
Salary: $50,000.00 to $75,000.00 /year
Contract Length:
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Benefits:
- Work from home
- Flexible schedule
Hours per week:
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Aggressive — competitive and growth-oriented
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
Schedule:
Work Remotely:
Apply here!