Multi Skilled Consultant|Client Services|2|421101|Clerks|Operational / Core Function| – IRC226858
about us
- Take pride in what we do and our contributions to our organisation.
- In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
- Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
- Embrace the concept of Botho with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
- Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
purpose
To actively market all FNB products and services to customers whilst providing a prompt and efficient service in order to increase revenue for the business. Adheres to Branch Banking values.
experience and qualifications
- Minimum Qualifications: Diploma in Business management.
- Preferred Qualifications: An appropriate degree.
responsibilities
- Identifies and utilises opportunities to increase market share.
- Applies product knowledge to achieve sales results.
- Canvass for new business by acquiring an in-depth understanding for the respective micro-market.
- Utilizing research findings to capitalize on sales opportunities.
- Acquire quality sales by adopting a thorough and effective needs-based sales approach.
- Sales application: External Sales Products.
- Sell to new and existing customer base.
- Be ready to serve the customer and look professional.
- Ensure a superior level of service in all dealings with customers.
- Understand the needs and wants of the customer.
- Provide the customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell).
- Provide the customers with all the information required to make informed decision.
- Help the customers understand how best to use the bought solutions.
- Ensure customers are served promptly & efficiently.
- Responsible for after sales service/networking.
- Promote the banks brand through sponsorship/promotions.
- Adherence to FNB Golden Rules.
- Execute activities within risk and compliance requirements.
- Provide proper and correct product information.
- Correct and error free execution of sales processes (Leads, campaigns, opening of accounts up sell/ cross sell and overdraft.
- Remain fully conversant with all Branch Banking Sales Processes and Procedures, initiatives and products to deliver a superior customer experience within a local market concept.
- Monitor own sales against allocated sales targets on a daily basis.
- Access Mechanism: Credit Card – Issue.
- Access Mechanism: Deliver and activate.
- Access Mechanism: Issue External Sales Consultant.
- Access Mechanism: VISA cheque or Petrol Card- Issue.
- Cheque Book: Issue Customer or Third Party.
- Initiate and implement relevant sales tactics that would result in increased sales and growth in market share within the defined market segment.
- Institute specific and focused sales promotions that would generate sales opportunities.
- Achieve competence against all key results areas required.
- Ensure annual/ sick leave is updated on my workplace.
- Provide proper and correct product information to customers.