Job Description
To provide relief duties in an efficient and effective manner for all Team Leader and Administrator functions to ensure smooth running of functional areas
Are you someone who can
- Achieve the delivery of exceptional customer experience against the performance standards.
- Manage the migration of accounts from transactional to Self Service.
- Ensure customer’s needs and expectations are understood and solutions provided.
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
- Maximize cross sell opportunities and strengthen client relationships.
- Comply with procedures and processes contained in the Golden Rules.
- Enhance the service delivery across all functional areas within the branch of First National Bank of Lesotho Limited by being utilized in every unit within the branch where deemed necessary.
You will be an ideal candidate if you
- Have a degree in Business Management, Administration, Accounting or equivalent.
- Have 1 -3 years of experience in a similar environment.
- Have knowledge of the Bank’s products (it will be an added advantage).
You will have access to
- Opportunities to network and collaborate
- Challenging working environment
- Opportunities to innovate
- A culture of sharing
We can be a match if you are
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing date: 19/06/25