Position: Multi-skilled Consultant E – Mohales’ Hoek & Quthing Branches
Welcome to FNB Lesotho, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Achieve the delivery of exceptional customer experience against the performance standards.
- Manage the migration of accounts from transactional to Self Service.
- Ensure customers’ needs and expectations are understood and solutions provided.
- Deal with customer complaints relating to collection activities and ensure that they are resolved to the satisfaction of the customer.
- Maximise cross-sell opportunities and strengthen client relationships.
- Comply with procedures and processes of the Bank.
You will be an ideal candidate if you:
- Have a Bachelor of Arts in Business Management, Administration, Accounting, or equivalent.
- Have 1-3 years of experience in a similar environment.
- Have knowledge of the Bank’s products.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
- A culture of sharing
We can be a match if you are:
- Curious & courageous – you’re driven by always wanting to know more and learn more, and you’re brave enough to share options.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step?
We look forward to engaging with you further. Apply now!
Visit careers at www.fnb.co.ls
Closing Date: 29/04/2025