The Mobile Customer Care Agent will be responsible for answering the queries of customers through the various channels of communication within the customer support call centre. The Mobile Customer Care Agent will respond to customer queries and maintain the good image of the company. The key focus of this role will be ensuring customer satisfaction through efficient actions to any queries.
Responsibilities
- Maintain and update the customer’s query Ticket – by recording accurate information and updating details on Zendesk.
- Resolves product or service queries – by clarifying the customer’s query or complaint; determining the cause of the problem; selecting and explaining the best solution to solve the query or problem; expediting correction or adjustment; following up to ensure resolution
- Telephonically confirm personal details.
- Telephonically request missing information details.
- Update details on system and notify customer once complete.
- Ensure Debtor’s administration standards are adhered to when dealing with customer calls and correspondence.
- Ensure quality, friendly, consistent interaction when dealing with customers.
- Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Requirements
- Grade 12
- 2-3 years customer care experience.
- Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
- Knowledge of Mobile and cellular products.
- Excellent communication skills in English (Written & verbal)
- A second language would be advantageous.
A little about us:
Passion, value and partnership. If you believe in these core values, we believe you’re a perfect match for the Mr Price Group. The Mr Price Group has 6 trading divisions namely: mrp, mrphome, mrpsport, Miladys, Sheet Street and Mrp money. We employ over 16000 people and retail in over 1000 South African based stores, almost 100 international stores and through our online channels offering our full product assortments.
Mrp money is an equal opportunity employer and is committed to Employment Equity.
Apply here!