ABOUT US
RIGHT TO CARE is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with government and communities to find pioneering solutions to build and strengthening public
healthcare.
We embrace a strong entrepreneurial culture and focuses on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.
ABOUT THE POSITION
Request to Hire Ref#
Date advertised: 10 November 2023
Closing date: 11March
22 November 2023
Position: MIS OFFICER
Location: Maseru
Contract type: Fixed-Term until 31 May 2024
Contract duration: 6 Months
Reporting to: IT & Robotics Technical Specialist
Job grade:
Contact Person: [email protected]
Contact email: [email protected]
QUALIFICATIONS AND EXPERIENCE
Minimum Required Qualifications and Experience
• Diploma IT/ ICT/ Informatics
• Network Infrastructure Performance Monitoring and support
• Experience working with PEPFAR USAID program
• TECHNICAL AND BEHAVIOURAL COMPETENCIES
• Ability to work autonomously and prioritise own workload.
• Ability to deal sensitively with confidential matters.
• Excellent report writing skills.
• Ability to work as part of a team.
• Resilience under pressure
• Concern for excellence
• Quality driven.
• High energy, passion, and enthusiasm
•KEY PERFORMANCE AREAS
Customer Relations
• Responsible for direct support of client facing
• Understand the user environment of customers, key business processes and functional requirements • Focus and maximise customer ownership of the 1st line support role on customer sites
Technical Support
• LAN and WAN support, ensuring end-to-end performance and stability • Server, hosting, backups and DR services
• Maximising risks of data loss and technical issues
Network implementation
• Infrastructure design requirements for networks (LAN/WAN), electrical system and people process and hardware design requirements
Communication
• Ensure that users are aware of new functionality, release dates and impacts
• Ensure managers are aware of new system development that impact programmes
Research
• Investigate and review the latest developments in technical solutions, software and hardware that will support solutions within REP
• Ensure that correct vendors and approaches to development use the latest industry standards
Vendor Management
• Ensure invoices are paid within a timely manner
• Ensure contracts are kept current and reviewed in a timely manner
• Keep abreast of any new technology vendors might bring into the market
• Review services provided to ensure they fit within current contract arrangements.
D I S C L A I M E R
By applying for the above-mentioned position, you consent to Right to Care to conduct qualification, ID, criminal and reference checks (internal and external) which forms part of the Company’s recruitment policy and procedure. Should you not receive a response to your application from Right to Care within one month of this advert being placed, kindly consider your application as being unsuccessful.
To protect employees and their families from contracting and spreading COVID-19 Right to Care has adopted the COVID-19 Mandatory Vaccination Policy. Consequently, all successful applicants are required to provide proof of vaccination.
Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process. Right to Care reserves the right to withdraw the vacancy at any time for whatever reason.
Right to Care is an equal opportunity affirmative action employer. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities Employer, we actively encourage and welcome people with various disabilities to apply