Job Purpose
- To drive and manage the profitable delivery of a proactive, value adding sales, solution and service platform through Card Acquiring in order to grow and retain high-value business.
- To leverage and optimise resource capacity and market potential within the PBB.
- To manage operational risk for Card Acquiring within the regulatory and compliance framework of the Bank.
- To maximise PBB growth, retention and profitability targets for the Acquiring business
Key Responsibilities/Accountabilities
- Drives and supports the Business Unit team to achieve all sales targets.
- Supports the business Unit to translate the sales growth objectives into clear sales tactics and regularly analyses management information (MI) to inform and strengthen the sales tactics.
- Measures, tracks and manages sales targets and performance for the team on a daily, weekly and monthly basis.
- Facilitates partnerships with the Local Market stakeholders and other business stakeholders (e.g. PBB and CIB) to leverage leads, cross-sells and business growth opportunities.
- Ensures effective on-boarding of customers to ensure active and profitable customer relationships.
- Supports initiatives that support growth in PBB book and transformation of the customer base.
- Drives effective pipeline opportunity management.
- Supports all sales campaigns through the daily tracking of sales performance as well as implementing remedial actions.
- Ensures effective use of sales force system as a lead, query and complaint management tool.
- Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within PBB.
- Performs a proactive liaison role between relevant stakeholders in CCC, Product, and Operations Shared Services (OSS) to ensure customer service expectations are fully met.
- Interacts frequently and closely with Account Executives to analyse and establish portfolio needs and service gaps.
- Ensures migration of customers to appropriate value propositions.
- Manages and resolves complaints escalated by customers.
- Ensures regular engagements with customers as per the Customer Relationship Management (CRM) strategy.
- Monitors the governance within the Acquiring Business to ensure adherence to record-keeping requirements, as outlined by Financial Advisory and Intermediary Services (FAIS) and the Financial Intelligence Centre Act (FICA)
- Develops and maintains an open communication channel with the team and supports staff to foster greater co-operation and teamwork.
Preferred Qualification and Experience
- Degree in Business or related field
- Driver’s License
- Experience with working with reports
- Experience using excel
Knowledge/Technical Skills/Expertise
- Knowledge and understanding of the features, benefits and value propositions of Acquiring Banking segments and Standard Bank Group Company product and service offerings.
- Knowledge and understanding of the principles and practices of business economics and the current business economic environment.
- Knowledge and understanding of generic sales principles and practices to manage and optimise retention and growth within the PBB.
- Knowledge of general banking practices and procedures.
- Knowledge of multi-level products available to business banking customers and pricing structures
Apply here!