We’re Mood Health, a mission-driven company that aims to make care affordable and accessible. We offer tele-psychopharmacology for depression and anxiety, for only $50 per month, no insurance necessary. We are a start-up looking for an early hire to help us manage the day-to-day operation! Our processes are very manual right now, so we need someone who can be good at handling all the electronic platforms, spreadsheets, details, and ultimately think of ways to optimize the process for the company.
Responsibilities include, but are not limited to:
- Being the go-to person for all things operational and customer service!
- Managing daily appointments including administrative preparation for each patient, calling or texting patients when necessary, scheduling, zoom coordination, communication with pharmacy
- Checking emails, managing customer service inquiries, communicating messages to nurse practitioners and doctors, and making adjustments in daily schedule
- Maintaining accurate schedule and updating patient information
- Elegantly describing services provided and knowing how to schedule a patient’s initial evaluation
- Scheduling follow-up appointments
- Providing administrative support such as phone and email communication with patients
- Must adhere to HIPAA and all confidentiality requirements
Requirements:
- College undergraduate degree required
- Previous management experience in a medical office a plus
- This position is entirely remote
- Excellent written, verbal and follow up skills required
- Technically savvy (Gmail, Google sheets, IntakeQ, E-script platform, Zoom, phone app, and more) as the business is entirely telemedicine
- Professional and empathetic demeanor is required when interacting with patients and co-workers
- Superior customer service and ability to anticipate patients’ needs
- Past experience working in a medical office
- Ability to multi-task with a high degree of attention to detail and bringing tasks to completion
- Must adhere to office guidelines and use good judgement in all situations
- Must be punctual, reliable, and flexible
- You will need your own computer and phone
- Must be eligible to work in the United States
Hours will be ~30 hours per week and may occasionally require some weekend attention if clinicians need urgent support. This is a contracting position with potential to grow into full-time.
Job Type: Contract
Salary: $20.00 to $25.00 /hour
Experience:
- management: 1 year (Preferred)
- customer service: 1 year (Preferred)
- medical office: 1 year (Preferred)
Contract Renewal:
Work Location:
Benefits:
Typical start time:
Typical end time:
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Autonomous/Independent — enjoys working with little direction
- Innovative — prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance — thrives in a high-pressure environment
Schedule:
- Monday to Friday
- Weekends required
- Other
Work Remotely: