Purpose
To deliver on marketing operations activities and providing marketing & business development support.
Key Performance Areas and Accountabilities
Global Shared Services | Practice and Function Support | Content and Materials Administration
- Work closely with the members of the Marketing and Business Development teams to provide appropriate levels of support by service area with a consistent, reliable, timely, and high quality approach.
- Develop a solid understanding of Hogan Lovells, including practices, industries, clients, and competitive positioning. Know our business.
- Act as guardian and internal expert on the firm’s tone of voice, writing style and related guidance. This also includes application in supporting materials drafted by the team (process maps, standard operating procedures (SOPs), reference guides, etc.).
- Shared services partnership with practice areas, industry sectors, and regions to deliver high quality deliverables, including and not limited to directory submission processes, drafting pitches, business summaries, credentials content management, deal reporting, client and Engage alerts, Client listening (post-interview components), and experience capture methods
- Client listening – Track and update client listening interviews and feedback according to the Client Listening Program, capturing information in the Client Listening Database and/Tracker.
- Directory submission administration – draft and review Chambers and Legal rankings analyses for distribution to the relevant M&BD teams
- Research and review relevant market, industry, competitive, and business information for the preparation of relevant content in the form of Business Summaries.
Aligned Services | Practice and Function Support | Content and Materials Administration
- Act as guardian and internal expert on the firm’s tone of voice, writing style and related guidance
- Develop a solid understanding of your aligned practice, area, industry or team, and competitive positioning. Know our business.
- Work closely with the members of aligned Marketing and Business Development teams and assist them in deliverables by providing a broad range of support including, and not limited to, content tracking and newsletter creation, creating iPublish campaigns/invitations/surveys, Credentials, Directory Submissions and Directory Submission administration, Pitches, Projects, Pulling and generating reports, Research and Client Intelligence, Social media, Updating materials in Word, PowerPoint and InDesign, Internal/external website updates, writing drafts for award submissions, and other services in support of the firm’s business development requirements
- Credentials hub – Collaborate with practice area, regional, and industry Marketing and Business Development teams to update the credentials database.
- Directories and awards submissions (request only) – Provide support for deliverables (updating Market Voice, Submission Tracker, biography profiles, ranking analysis, publication and submission deadlines, maintaining directories and awards database etc.).
- Research and review relevant market, industry, competitive, and business information for the preparation of relevant content.
- Proofing internal and external client facing deliverables and saving to the appropriate document management system.
- Sponsorship administration (on request)– Facilitate approval of lawyer sponsorship requests by Practice Group Leader/s and relay feedback to lawyers.
- Provide administrative support for events, webinars, and conferences.
Global Shared Services and Aligned Services | Processes, Systems and Ad Hoc
- Ensure that the systems and processes we use to support our marketing activities are managed and promoted in an integrated and consistent manner, across our international network of offices.
- Other duties and systems as assigned, supporting a broad range of M&BD services.
Additional roles or responsibilities
- Perform additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements.
Requirements Profile
Education
- Grade 12 or equivalent (NQF 4) – Required
- Degree/Certificate/Diploma or equivalent tertiary qualification in Marketing, Communications, English, or related field (NQF 5/6/7) – Required
Mental & Environmental / Legal Requirements
- Dedicated to meeting and exceeding client/stakeholder expectations.
- Ability to manage time and workload effectively in a high pressure environment with multiple stakeholders.
- An excellent team player; a highly motivated and enthusiastic self-starter with a can-do attitude.
- A proactive approach to problem-solving.
- An excellent team player; a highly motivated and enthusiastic self-starter with a can-do attitude.
- Clear criminal record
Experience
- Minimum 1 years’ experience in Marketing at Operational level – Required
- Minimum 1 years’ experience working in a legal environment at Operational level – Recommended
System Skills
- MS Office – Intermediate to Advanced (Required)
Knowledge and Skills
- Analytical skills
- Basic business skills
- Must have strong written and verbal communication skills, with an ability to write clearly for an international audience
- Strong attention to detail with exceptional copy editing and proofreading skills, from general text to specialized content
- Ability to manage time and workload effectively
- Process driven, with the ability to thrive in an environment with a focus on continuous improvement
Behavioral Competencies
- Planning and Organising
- Adapting and responding to change
- Delivering results and meeting business expectations
- Presenting and communicating ( verbally and in writing)
- Working with others
- Delivering through others
- Dedicated to meeting and exceeding client/stakeholder expectations
- Analysing
Additional Considerations
- Applicants must be South African citizens or have a valid South African work permit
- Preference will be given to Employment Equity candidates
- Preference will be given to candidates who are living with a disability
If you have not had any response from us within 21 days of the closing date, please consider your application unsuccessful.
Hogan Lovells Services (South Africa) Limited (Incorporated in England) is an equal opportunity employer. All positions are placed in accordance with the Company’s Employment Equity Plan.
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
Hogan Lovells Services (South Africa) Limited (Incorporated in England), with its head offices at 140 West Street in Sandton, Johannesburg , is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter. Where shortlisted, your information will be retained for a period of 12 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly. This information is given to us, by you, voluntarily and of your own free will. If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application. In the course of the recruitment process, and for matters related to your application only, we may share your information with selected third parties. You have the right to access this information while in our possession and make corrections if necessary. You have the right to lodge a complaint via email with the office of the Information Regulator, at [email protected] , if you are unhappy with the manner in which we deal with your information.
By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports /financial history information.”